Manager, Inside Sales - LA Galaxy (Carson · CA)

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Sports Jobs in Carson · CA
Ticket Sales and Services: Ticket Sales Management
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For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:
The Inside Sales Manager will lead the team of part-time Inside Sales Representatives (Associates) by recruiting, hiring, training and developing the staff to prepare them for full-time opportunities within our sales department and throughout the company/industry. The Inside Sales team will have aggressive sales goals for LA Galaxy and Dignity Health Sports Park Premium products. Candidate will be expected to exceed goals for all projects, develop our current employees into future leaders of our company, and recruit new talent to join our organization.

Essential Duties:
  • Lead the Inside Sales team through coaching, performance management and development, ensuring a high level of engagement and productivity
  • Oversee and report on essential functions for each Inside Sales Representative, including quality control tracking of phone calls, emails, meetings, sales results, and progress toward goals
  • Conduct one-on-one meetings with Inside Sales Representative to discuss goal progress and focus
  • Conduct meetings with upper management to report on key performance metrics; suggest improvements and efficiencies for operations and the quality of customer experience
  • Work closely with Sales Department heads to plan, prioritize, and delegate work tasks according to top priorities to meet and exceed department sales goals
  • Develop, implement and maintain comprehensive processes and procedures to enhance training and development programs for each part-time inside sales representative
  • Maintain client base and build new leads through outbound sales efforts; work with CRM administrator to score, schedule, and track leads for Inside Sales team
  • Attend internal and external networking functions and events for both sales and recruitment prospecting. Events to include all Galaxy home matches along with additional events as necessary.
  • Work with Human Resources on strategies to maintain high staffing levels, through regular interviewing, hiring, onboarding, and training processes

Required Qualifications:
  • BA/BS Degree (4-year)
  • 4-6 years Related work experience
  • Proven leadership skills and experience leading and mentoring teams
  • Strong verbal and written communication skills
  • Proficiency in all standard Microsoft software
  • Excellent problem-solving skills
  • High level of organizational skills, ability to multi-task and to redirect focus
  • Must be able to work independently and handle multiple projects with little supervision
  • Strong work ethic, results oriented; ability to go above and beyond what is necessary to achieve success
  • Bilingual English and Spanish a plus

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description.