LA Galaxy, Premium Concierge - Los Angeles Galaxy (Carson · CA)

Los Angeles Galaxy Jobs
Sports Jobs in Carson · CA
Facility Operations/Event Staff: Game Day/Event Staff

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

The Premium Concierge is responsible for providing an excellent guest experience in premium areas at Dignity Health Sports Park.  

Essential Functions:

  • Complete setup and breakdown of all Premium Season Ticket Member areas including Suites, Cabanas, Platinum Seats, Stadium Club, Champions Lounge, Tunnel Club, The Deck, Valet and Premium Concierge Booth
  • Provide excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout and policies, and escorting first-time guests
  • Monitor admission in Premium Season Ticket Member areas by checking for appropriate ticket, wristband or credential access
  • Develop and uphold a friendly rapport with Premium Season Ticket Members. Demonstrate recognition by name and ticket location
  • Act as first point of contact regarding client issues, escalating to supervisor when necessary

Required Qualifications:

  • A minimum education level of: High School Diploma or its equivalency
  • A minimum of 0- years of related work experience preferably in the sports/entertainment venue environment
  • Must be able to work evenings, weekends and holidays
  • Must be able to stand consistently for a minimum of 8 hours and withstand various weather elements such as high temperatures and rain
  • Ability to lift up to 20 pounds
  • Must maintain a professional appearance and demeanor
  • Excellent interpersonal skills, enthusiasm and the ability to conduct all interactions in a positive and professional manner

Preferred Qualifications:

  • Fluent in Spanish is a plus

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.