Arena Arena

Customer Support Tech (IT) ( Arena) - Arena (Los Angeles · CA) Arena Jobs
Jobs in Los Angeles · CA
Technical Services: Technical/Engineering
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For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

About Arena 
Since its November 1999 Grand Opening, the AEG owned, and operated Arena has set industry standards for world-class sports and entertainment events and an unrivaled commitment to delivering to its fans best-in-class quality of service and a guest experience second to none.   As the home of four professional sports franchises – the NBA’s Los Angeles Lakers and LA Clippers, the NHL’s LA Kings and the WNBA’s Los Angeles Sparks – the downtown Los Angeles arena has proven to be a home court advantage for the local teams who have earned nine championships since moving to the L.A. LIVE adjacent venue. For more than 23 years, the iconic sports and entertainment showplace has continued to distinguish itself as the host of numerous major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 20 of the last 22 GRAMMY Awards shows. Arena has also been marked with performances and special events that brought international stature to the award-winning venue including concerts starring Taylor Swift, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Kanye West, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and special events. 

Job Summary:

The purpose of the Arena IT Service Desk II is to provide 2nd Tier support as well as to work in tandem with the AEG IT and Telecom teams to support users experiencing issues with technology that integrates with business critical applications. This person would also assist in projects as well as the ability to support event driven IT requirements.  

Essential Functions:

  • Answer the Arena IT Service Desk phone line, incoming emails, open and resolve events related tickets and/or assign to appropriate support team.
  • Provide 2nd tier support on desktop and application level issues.
  • Support business critical applications & mobile services.
  • Provide technical cross-training among department members.
  • Participate in multiple IT Projects, such as, organization of application upgrades, events setups.


  • Must have High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred)
  • Minimum of 4-6 years' of experience in a technical position with primary responsibilities supporting users in a Microsoft environment, including MS Office Suite, Windows 7/10 and Windows 2012/2016
  • Minimum of 5 years’ experience in a technical position in a facility with standard network and server protocols: TCP/IP, DNS, DHCP
  • Minimum of 5 years’ experience with business applications, with experience in report writing, creating user documentation and/or specifications, etc
  • Excellent interpersonal skills for interaction with internal and external staff
  • Ability to speak and write clearly and concisely in English
  • Ability to apply creative problem solving
  • Experience with large WiFi deployments
  • Ability to troubleshoot wired and wireless networking issues
  • Understanding of network concepts such as LAN, WAN, DHCP, DNS
  • Understanding of enterprise identity solutions such Active Directory, Azure Active Directory, and SSO applications
  • Maintain a positive follow-­‐through of AEG IT’s Policies and Procedures Manual and recommend and enable changes and adds, in order to enhance the quality of support delivered
  • Experience support environment running Windows 10, macOS, iOS, and Android.
  • Experience supporting the Office 365 platform, including SharePoint Online, Exchange Online, OneDrive, Teams, and MFA
  • Understanding of Citrix based applications
  • Experience supporting a campus or multi-site environment
  • Ability to analyze and seek solutions to complex problems
  • Ability to lift and carry up to 30lbs of computer equipment with or without reasonable accommodations
  • Able to frequently be mobile, kneel down, bend, crawl, go up steps/ladders, and lift up to 50 pounds with or without reasonable accommodations
  • Handle on-­‐call work assignments and emergencies as required by rotating evening, weekend and holiday on-­‐call schedule.

Preferred Qualifications:

  • Certification: A+ Certification, MCP (Windows 7/10 or Server2012/2016) or MCSE preferred
  • Experience working in events or production industry a plus
  • Experience with ServiceNow software a plus

Pay Scale: $33.65

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.

Anschutz Entertainment Group is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)