Associate Account Manager - Festivals - AXS (Tempe · AZ)

AXS Jobs
Jobs in Tempe · AZ
Other (consulting, membership, non-profit, real estate): Other
In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen.

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

 

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

 

The Role

We are looking for a talented Associate Account Manager to serve as the primary relationship and project manager for a portfolio of clients and is responsible for general operational support and overall client satisfaction, up to, and including the client CEO.  The person in this role will be a primary point of contact for all client related operational matters, excellent customer service, trouble shooting and resolving issues, and liaising between clients and cross functional internal teams to ensure the timely and successful delivery of our technology and service solutions. 

 

What Will You Do?

  • Client management, the primary point of contact and relationship holder with client including client communications, conflict resolution and compliance on deliverables.
  • Lead client related activities such as on sales, on site deployments, new product launches.
  • Develop and maintain a strong understanding of platforms capabilities and service, how to best utilize the components of the system to achieve success, and how to identify solutions for issues and requirements.
  • Proactively engage with multiple stakeholders within the client organization to solicit feedback, develop solutions, and educate on the flexibility and capabilities of the platform. Help customers plan and understand the best ways to utilize the technology and services based on their business needs and plans.
  • Effectively communicate all product offerings to clients.
  • Works closely with the Product Management and Client Services teams in order to maintain a continuous knowledge of product features and functionality.
  • Advocate for client needs with internal stakeholders and other key decision makers within the organization.
  • Track and stay updated on all client support requests and responses, flag/escalate outstanding items, and communicate with client with status updates on solutions and delivery dates.
  • Provide reports to key management with input on all account activity, including status and call reports
  • Provide on-site support for high-scale on-sales and events
  • Support Client Services and Implementation Management on an as-needed basis
  • Work closely with Account Manager(s) as may be required

What Will You Bring?

  • 2+ years’ experience in ticketing/live entertainment industry and/or client account management in software industry.
  • Excellent communication skills – both written and verbal – as well as the ability to develop tailored communications to specific internal and external audiences.
  • Strong affinity for live events – including concerts, festivals, and sporting events – and experience and ability to remain current on the industry trends that drive them.
  • Strong sense of customer and client service, proven success in delivering world class service.
  • Located in Arizona, travel as required up to 50%.
  • Ability and willingness to work off-hours and on weekends as necessary.
  • Ability to streamline processes and communication between multiple clients and remain in sync with other Account Managers.
  • Bachelor’s degree in business, communications, marketing or related field.

Bonus points if You Have

  • Preferred experience with ticketing company. 

What’s in it for You?

  • Great clients and festivals
  • Extraordinary People – we’re not kidding!
  • Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
  • Opportunities for learning and leveling up through training and education reimbursement.

Curious about the typical interview process for this position? Here's what to expect:

  • Stage 1: Recruiter Screen - via Zoom
  • Stage 2: 30-min Hiring Manager interview - via Zoom
  • Stage 3: 45-60 min Hiring Manager interview - via Zoom or onsite if local
  • Stage 4: 30 min team interview - via Zoom or onsite if local
  • Stage 5: 30 min Executive interview - via Zoom
  •  

Why AXS?

AXS sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland,  Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits.


To learn more about our culture and values, visit: https://solutions.axs.com/careers/

 

Note: At AXS, we are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box"  in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and hold diversity dear. We never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.