SUMMARY

Under general supervision of the Chief Operating Officer, manage all aspects of ticket operation pertaining to customer service, ticket sales and operations, distribution of marketing materials, event preparation and execution, and financial, marketing, and sales reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Responsible for day-to-day ticket office operations
- Build, monitor, and analyze event ticketing budget with a focus on revenue growth
Establish process and benchmarks to measure revenue performance
- Manage and oversee ticketing for AFT Events
Hire, train & manage event weekend Box Office Staff, with an emphasis on customer service
- Manage and maintain all AFTE event pages – website and social media
- Collaborate with AFTE/AFT team to develop a solid online and social plan for event ticket sales
- Develop multi-level ticket packages and pricing
Create and maintain computer data base for accounting/tracking the following: actual vs. projected sales for evaluating marketing strategies; program sales performance and spectator attendance for each event; complimentary tickets and promotional tickets
Prepare reports relating to promotion, marketing and sales goals, efforts and results daily
Must be available to answer phone calls, emails and share ticket sales updates on weekends leading up to an event
Responsible for issuing and reconciling all event box office windows to the satisfaction of the Financial Controller
Maintain all timelines, checklists, and event related documents
- Coordinate with COO on arising customer service issues/feedback while seeking ways to improve overall guest experience and increase retention
- Attend yearly event ticketing seminars/shows

Percent of travel required: 30%, including weekend travel.

SUPERVISORY RESPONSIBILITIES

Directly supervises assigned staff.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include
- interviewing, hiring, and training employees
- planning, assigning, and directing work
- appraising performance
- rewarding and disciplining employees
- addressing complaints and resolving problems

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or five (5) years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common factions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

OTHER SKILLS

Must be able to work well in a team environment
Cash handling experience a must
Demonstrate excellent customer service skills, respond promptly to customer needs, respond to requests for service and assistance, able to work independently and handle most box office questions without assistance
Perform independently in a fast-paced environment.
Work in current Ticketing Applications

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS

Proficient in Microsoft Programs (Excel, Word, Power Point, Photoshop, Illustrator).
Ability to maintain spreadsheets and files.

CERTIFICATES, LICENSES, REGISTRATIONS

None.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

AFT Events