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Daytona International Speedway

Customer Care Specialist

Daytona International Speedway
Daytona Beach, FL
Ticket Sales and Services: Client Relations/Customer Service
Job Summary:
Duties include interacting with customers in a professional and sales oriented manner, performing clerical/order entry work requiring application of various work methods and procedures, and familiarity with departmental functions, policies, and practices.  Provide for customer service, product upsell problem-solving and order processing via telephone and walk-ups.  Directly reports to Manager of Ticketing Services.  This position does not supervise any employees. 
Essential Functions:
Performs any combination of the following duties according to specific departmental guidelines:
  1. Maintain/retain current business through outbound calls to create long-term customer – employee relationships
  2. Continually learn new events, promotions, sales techniques, and operational materials necessary to communicate to customer
  3. Create, sell and process a DAYTONA EXPERIENCE via FanTracker ticket software
  4. Extensive use of computer applications such as FanTracker reservation system and Microsoft programs
Additional Responsibilities:
May be asked to perform any of the duties below:
  1. Assist with offsite ticket sales / promotions
  2. Race weekend duties include but not limited to:  advance sales, will call and resolving customer issues, assist in training and oversight of event or seasonal staff
  3. Cash handling skills and general checks and balance knowledge
  4. Performs other such duties as may be assigned.
Knowledge, Skills, and Abilities:
  1. Ability to communicate effectively; excellent verbal, written and listening communication skills
  2. Ability to understand and carry out oral and written instructions and to request clarification when needed.
  3. Organizational and problem-solving skills
  4. Ability to meet the public well and to deal effectively with their questions or problems,
  5. Ability to establish and maintain effective working relationships with co-workers, employees, customers and officials in other departments.
  6. Ability to work alone or with others.
  7. Practice and maintain professional work ethics, attitude, and appearance.
  8. Proficient computer skills including knowledge of Microsoft applications
  9. Flexible schedule, able to work some evenings and most weekends.  Open office hours 7 days a week 9:00am – 6:00pm with extended hours leading into event weekends.
ISC is proud to be an equal opportunity workplace committed to pursuing and hiring a diverse workforce

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