Credentials Representative | Part-Time with Indianapolis Motor Speedway in Indianapolis, IN

Indianapolis Motor Speedway jobs
Sports Jobs in Indianapolis, IN
Ticket Sales and Services: Client Relations/Customer Service
POSITION TITLE:  Credentials Representative
DEPARTMENT:  Premium Services
REPORTS TO:  Manager, Credentials
FLSA STATUS:  Non-Exempt
OTHER STATUS:  Permanent Part-Time

The role of the part-time credentials representative is to serve as a liaison between the company and both internal and external customers as well as to support the responsibilities of the credentials manager. The credential representative assists with access to the event and delivers on customer needs. In addition, the representative coordinates and distributes arrangements for credentials and parking.  The credentials team works with many departments in INDYCAR and the Indianapolis Motor Speedway and must have a working knowledge of multiple, detailed processes.

SPECIFIC DUTIES:             
  • Work with Credentials Manager to facilitate planning and execution of credentials, special access parking, and golf cart permits. Primary events include: 
    • Month of May – More than 117,000 products distributed to an estimated 40,000 customers
    • Brickyard 400 – More than 24,000 products distributed to an estimated 8,300 customers
    • Golf carts – Approximately 1,000 permits supplied to stakeholders, vendors, and teams
  • Assist with managing day to day interactions and relationships with internal and external customers from the time of the request to distribution to ensure exceptional customer service.
  • Adhere to annual timeline and deadlines to ensure processes are executed as effectively as possible.
  • Along with other team members, prepare, package, and supply deliverables for the following groups: 
    • Internal Hulman & Company departments
    • Sanctioning bodies
    • Third-party vendors
    • Suite holders, partners, and other stakeholders
  • Participate in the creative process to ensure collateral materials are produced accurately and on time. Examples include badges, passes, stickers, badges, brochures, manuals, etc.
  • Approach situations, especially conflict, with Hulman Way values and premium services team culture map principles of excellence, family, service, growth, and family.
  • Problem solves and manage customer expectations. Use existing policies to resolve customer requests and challenges.
  • Provide administrative support to peers and teammates, answer customer emails and calls, etc.
  • Ensure that liability releases are prepared, distributed, fully executed, and returned back to the credentials area for all events.
  • Prepare and coordinate customer mailings and mass communications through email.
  • Assist with special projects as needed.
  • Learn and utilize software programs necessary to perform job requirements including, but not limited to, Microsoft Office products, and SCORE.

Supervisory Responsibilities 
  • No supervisory responsibilities
Education & Experience  
  • Bachelor’s degree from an accredited university/college preferred.
  • The person selected for this position must be a quick learning, results-driven, team-oriented problem solver who is proactive, resilient, and flexible, and can handle pressure with grace and diplomacy. Specific skills include: 
    • Superior customer service skills and service philosophy.
    • Knowledge of MS Office products.
    • Strong organizational and time management skills
    • Ability to multi-task and prioritize in a fast-paced environment.
    • Effective communication and relationship building skills.
    • Highly motivated and resourceful self-starter with a positive attitude.
    • Ability to work independently and as part of a team.
    • Ability to prioritize and follow up on tasks and perform multiple responsibilities efficiently and accurately at the same time.
    • Embodies the values of The Hulman Way: Own Results. Take Initiative. Value Diversity. Stay Resilient & Solution-Oriented. Act with Integrity. Speak Plainly. Build Relationships. Nurture Talent.
Travel/Work Hours 
  • No travel; however, while this is a permanent part-time position which typically averages 30 hours and under per week, this position does require working some weekends and evening hours based upon our business needs. Flexibility and adaptability are key skills needed for this role.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Physical demands consist primarily of sitting, standing and walking.
  • Must be able to lift up to 25 lbs.
  • Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be able to be understood.
  • Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work is primarily performed in an office environment and in close proximity to other workers.
  • The incumbent shall be exposed to those conditions normally encountered in a business office environment. 
  • The incumbent is faced with frequent interruptions and must meet with others on a regular basis. 

Hulman & Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.

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