The FORMULA 1 HEINEKEN LAS VEGAS GRAND PRIX has rapidly become a world-class event in its first two years. This three-day spectacle attracts a global audience to witness the world's greatest drivers and cars navigate the iconic Las Vegas Strip at breathtaking speeds approaching 200 mph.
Grand Prix Plaza is the world’s largest immersive Formula 1 attraction, featuring thrilling interactive experiences: F1 X, a 4D journey through a tech driven attraction; F1 DRIVE, kart racing powered by advanced DRS technology; and F1 HUB featuring state-of-the-art simulators, a flagship F1 store, and elevated restaurant and lounge offerings.
SUMMARY OF JOB:
We are seeking a dynamic and guest-focused Assistant General Manager (AGM) to support the overall operations at Grand Prix Plaza F1X, with a strong emphasis on guest experience, team leadership, and operational excellence. This role is designed as a GM-in-training position, providing hands-on exposure to all facets of venue management, including team development, financial oversight, vendor coordination, and strategic planning. The AGM will work closely with the General Manager to ensure seamless daily operations, uphold brand standards, and drive continuous improvement across all guest-facing touchpoints.
RESPONSIBILITIES:
- Supports the General Manager in overseeing all operational aspects of the attractions and events at Grand Prix Plaza.
- Leads and mentors frontline teams to deliver exceptional guest experiences, ensuring consistency, safety, and hospitality.
- Monitors guest feedback and implements strategies to improve satisfaction and engagement.
- Assists in managing staffing schedules, training programs, and team performance evaluations.
- Participates in analysis to support business growth.
- Coordinates with vendors and service providers to maintain operational standards and resolve issues.
- Contributes to SOP development and refinement across departments.
- Leads by example during activations and special events, including the Las Vegas Grand Prix.
- Serves as acting GM in the absence of the General Manager.
- Supports emergency response procedures and ensure team readiness.
- Performs other duties as assigned.
QUALIFICATIONS:
- +5 years of experience in venue, attraction, or hospitality management.
- Proven leadership skills with a passion for team development and guest service.
- Strong understanding of operational workflows, safety protocols, and brand standards.
- Experience with financial reporting, inventory management, and vendor relations.
- Excellent communication, organizational, and problem-solving abilities.
- Proficient in Microsoft Office and operational software platforms.
- Highly organized with excellent written, verbal, and interpersonal communication skills.
- Able to analyze problems and strategize for better solutions.
- Able to take initiative to recommend projects, product improvements, or cost reductions.
- Solid computer/database and clerical skills, Proficient in MS Office products.
- A desire to learn and master basic technical elements.
WORK SCHEDULE:
- This is a full-time position that works a flexible schedule including weekdays, weekends, evenings, and holidays.
SEASONAL & EVENT-BASED RESPONSIBILITIES:
This role includes a seasonal period during which responsibilities extend beyond standard operations. During load-in and load-out of the F1X experiences at the Grand Prix Plaza facility, race week activations, and other special projects, the position may support non-traditional functions that fall outside routine venue management. Flexibility, cross-functional collaboration, and adaptability are essential during these high-impact times.
PHYSICAL DEMANDS
- Physical ability to walk, stand, take stairs/elevators/escalators, and navigate the elements during the day and night.
- Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Must be able to lift up to 50 pounds at times.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Las Vegas Grand Prix, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), parental status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
