YinzCam is looking for a client-focused and proactive NBA Help Desk Specialist to provide responsiveness to clients on the use of YinzCam's official mobile apps for two-thirds of the NBA and WNBA teams, along with the NBA G-League app.

The ideal candidate has a passion for troubleshooting, problem solving, responsiveness, and the intricacies of NBA/WNBA team apps for sports. In addition, they must be a self-starter with the ability to learn about technology, mobile apps, content-management systems, and to manage multiple customer requests at a fast pace, particularly on game-days, without dropping the ball. We are a 24/7/365 global sports entity, so a solid understanding and love of sports and digital platforms is highly desired. As is the case in sports, hard work, passion, drive, client focus, and understanding what clients want are the elements that will make for a successful and integral part of our team.

We are looking for someone who...

Thinks nothing is impossible
Relishes the intensity and pace of the sports industry
Is client-focused, prompt, and attentive to client needs
Will do whatever it takes to troubleshoot and solve a technical problem

What you will be doing...

Responding promptly to client questions around YinzCam's NBA/WNBA team and league apps and products
Reviewing problem reports from fans and customers, to reproduce issues rapidly on NBA/WNBA game-days
Proactively verifying that all of the content and information in YinzCam's NBA/WNBA team and league apps is up-to-date on a daily basis, e.g., stats are updating correctly in an NBA/WNBA team app on game-day
Proactively testing all of YinzCam's NBA/WNBA team and league apps and their features on a daily basis

Be our MVP if you have...

2 years+ of experience in help-desk experience for sports
Solid understanding of NBA/WNBA stats and content
Experience with digital platforms/tools, and content management systems
Experience with finding and reproducing issues in NBA/WNBA team apps for sports
Strong work ethic and team-oriented who can work with cross-functional teams like Engineering and Project Management
Flexible to work evenings and/or weekends particularly to monitor NBA/WNBA games, including weekends, nights, and holidays
Appetite and ability to thrive in a high energy fast-paced digital environment
Strong desire to learn and grow career
Degree in business, engineering, sports management

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