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Box Office & Ticket Sales Trainee with ROC Ventures in Milwaukee · WI

ROC Ventures jobs
Sports Jobs in Milwaukee · WI
Ticket Sales and Services: Ticket Sales
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Box Office & Ticket Sales Trainee

Position Objective:
If you want to be a sports business version of a utility infielder, you shouldn’t waste your time reading the rest of this job description.  To become a superstar with teams, you need to first know that it all starts with tickets.

Tickets are the lifeblood of sports.  So, we start our people on our lifeblood—remember, that’s tickets.  We don’t give you the phone book and tell you to go sell.  Our philosophy is train, train, train, and when we get tired of that, we train some more.  Our goal is to accelerate your growth as fast as we can.  You see, we want you to get better quicker to so the impact of your contribution can be felt across our organization.

At ROC Ventures, we own over a dozen businesses, including: baseball teams, drive-ins, soccer teams, haunts, and more.  A few of our brands are listed below:
  • Milwaukee Milkmen
  • The Milky Way Drive-In
  • Milwaukee Wave 
  • The Hill Has Eyes

We like to fill positions in our organization with people that have learned our sales methodology.  We’ll train you, we’ll encourage you to become successful, and then we’ll look for you to do the same with recruits across the organization.

This position will be selling tickets, including: single game or event tickets, and packages.  We don’t expect that you’ll know how to sell our ticket offerings, so we provide training starting with how to help the decision maker select which is best for them. 

Essential Duties and Responsibilities: 
  • Gain knowledge of ticketing system to answer questions and troubleshoot any customer issues
  • Game day responsibilities include:  box office operations, answering incoming calls & emails, and/or prospecting clients at the stadium
  • Leverage best practices to sell tickets
  • Maintain accurate records of all prospecting activities and closed sales
  • Assist with ticket holder gift distribution
  • Other duties as assigned

Qualifications:
Do you want to be a superstar in sports business?  That’s the first qualification.  If you answered yes, then answer two more questions: (1) Do you have a strong work ethic? and (2) Do you have a desire to learn and excel?

You should have strong communication skills (you have to talk to people), and a willingness to listen and learn.  If you don’t have sales experience, don’t worry about it because we don’t worry about it.

Requirements:
  • Bachelor’s degree or higher preferred
  • Strong organizational skills
  • Strong verbal communication, networking and relationship building skills
  • Ability to work independently in a fast-paced, changing environment
  • Basic understanding of technology systems and Internet applications as well as CRM systems
  • Working knowledge and understanding of Microsoft Office suite
  • Experience in Tickets.com, Ticketmaster Archtics, and other ticketing systems a plus

Position Type & Expected Hours of Work:
This is a seasonal, part-time position.  Days and hours will vary to include evening and weekend work according to business needs. The position is limited to a maximum of 30 hours per week and does not include benefits other than pay at $9.00 per hour.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The key physical requirements of this position include the ability to walk and stand for an extended period of time, lift up to 40 pounds, and the use of standard office equipment including computers.

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Notice:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. What has been your most meaningful work experience?

  2. Please complete this assessment: https://apply.wonscore.io/YVEYGW/ROC-Ventures-LLC

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