Live Events Careers

Customer Relations and Ticketing - 500 Festival (Indianapolis · IN)

500 Festival jobs
Sports Jobs in Indianapolis · IN
Internship: Internship
Event & Program Internship, Spring 2022
Areas of Focus: Customer Relations and Ticketing
40 hours per week requested

January 11, 2022 - June 03, 2022 
Supervisor: Lydia Thurston, Registration, Ticketing, and Customer Service Sr. Manager
The Organization: The 500 Festival is a nonprofit organization dedicated to celebrating the spirit and legacy of the Indianapolis 500. To achieve our mission, we create fun and life-changing community events that create hype around the city of Indianapolis and state of Indiana in preparation for race weekend. After all, it’s the largest single-day sporting event in the world! Over half a million people are impacted by our events each year, and we love what we do. 
The People: The 500 Festival staff is 16 deep and packed with talented, hard-working professionals who care about our city, our state, and what the Indy 500 means to its history and culture. An additional 11 interns join us for the spring semester, and another 3,500+ volunteers help us make May a month-long celebration covered in Hoosier hospitality. 
The Atmosphere: The office culture is a blend of professionalism and fun with varying personalities and skillsets. We take our jobs seriously, but at the end of the day, we’re the Festival! Whether you’re planning the nation’s best half marathon, executing a flawless red carpet event, or producing one of the world’s largest parades, it’s hard work, but always fun and rewarding! 
The Candidates: We want the hardest working and most passionate students. If you’re looking for a career in events, have a willingness to learn, flexibility to put in some long hours in May, and you’d like to have a blast with a class of 10 other interns, then, join us this spring and help us produce the greatest month-long series of events on Earth. 
The ideal candidate for this position will possess strong customer service and organizational skills, written and oral communication skills, computer skills, strong attention to detail and the ability to manage databases.  This position also requires analytical skills and the ability to work independently and collaboratively in many different areas. The candidate will be involved in the customer service realm of most 500 Festival events, but the primary responsibility will be the OneAmerica 500 Festival Mini-Marathon and the AES 500 Festival Parade.  Business, marketing, hospitality, communications, sport management, or other related fields are preferred.
The candidate must also be flexible and willing to gain hands on experience during the months of April and May for all of the 500 Festival events. This would include the ability to go above and beyond while gaining insight into some of Indiana’s largest events. All interns will learn about and participate in event set up, tear down, and production of all 500 Festival events and programs.
Please note- The 500 Festival is committed to providing a safe working environment for our 
Employees, our event participants and members of the public with whom we interact regularly. Internship offers may be contingent on proof of the COVID-19 vaccination being administered.
Learning Objectives: 
  • Assist in answering questions posed by the general public in a timely manner
    • Objective:  Customer service, time management, problem-solving, written and verbal communication
  • Provide support for OneAmerica 500 Festival Mini-Marathon, Delta Dental 500 Festival 5K & 500 Festival Miler Series, presented by OrthoIndy registration procedures and processes
    • Objective: Database management and attention to detail
  • Assist in sales and distribution of AES 500 Festival Parade tickets
    • Objective: Organization, attention to detail and interpersonal skills
  • Assist in creating and maintaining accurate event records
    • Objective: Database management, attention to detail and creativity
  • Logistics of Solutions Desk at the Mini-Marathon Expo
    • Objective: Customer service, critical thinking, problem solving, verbal communication
  • Collaborate with event professionals and volunteers to develop and manage program and event timelines
    • Objective: Leadership, problem-solving, organization, communication, event management 
  • Oversee front desk approximately 2-3 times monthly.
    • Objective: General organizational knowledge, teamwork, phone / in person communication skills  
  • Assist and/or lead event and program research projects
    • Objective: Research, industry knowledge   
Compensation & Educational Requirements:  
  • The intern must obtain educational credit from an accredited college or university
  • The intern will earn a weekly stipend of $200 that will be paid at the end of each month
  • No relocation or housing assistance is provided 
  • Training and/or experience in meeting/event planning, recreation, tourism, marketing, hospitality, special events or a related field is recommended
Application Process:
  • Interested candidates should apply with cover letter and resume at: 
  • Interviews will be conducted on a rolling basis as applications are received
  • The internship duration is expected to occur between January and June 2022, however specific start and end dates will be mutually agreed upon by and with consideration of the selected candidate’s degree requirements and the 500 Festival’s Spring 2022 event schedule.
  • Experience a behind-the-scenes look at the Month of May in Indianapolis
  • Assist in production of 500 Festival events and programs while gaining valuable insight
  • First-hand view and involvement in production of world-class events and programs 
  • Free, convenient parking during business hours 
  • 500 Festival branded apparel 
  • Opportunity to collaborate with community leaders and volunteers 
  • Two tickets to the AES 500 Festival Parade
  • Two tickets to the 106th Running of the Indianapolis 500 presented by Gainbridge
  • Professional development opportunities throughout the spring offered through the 500 Festival Leadership Development Program, presented by BKD
  • Great experience and fun!