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Ice Technician - Ice-America (San Ramon · CA)

Ice-America jobs
Sports Jobs in San Ramon · CA
Facility Operations/Event Staff: Facility/Venue Management
NOW HIRING for 2021-2022 Seasonal positions (temporary):
Ice technicians for our Kristi Yamaguchi Holiday Ice Rink in City Center Bishop Ranch Location: 6000 Bollinger Canyon Road, San Ramon, CA 94583
November 16th, 2021 to January 2nd, 2022.

Ice-America Welcomes You To The Kristi Yamaguchi Holiday Ice Rink! 
Skaters and non-skaters alike are encouraged to apply for this fun and exciting event designed to engage the community during the holiday season!

We are currently seeking fun, enthusiastic team members for the following position:

ICE TECHNICIAN: Hiring Ice Technicians with experience in ice maintenance, ice resurfacing, skate sharpening, and mechanical skills.  Having knowledge of refrigeration is helpful. Candidates will need to be self-motivated, have a strong sense of urgency, and possess the ability to meet deadlines in a fast-paced environment, as well as strong leadership experience in managing or supervising a team. High attention to detail and strong problem-solving skills are required.  Ice Tech will be responsible for day-to-day ice maintenance, resurfacing, and following Ice-America reporting policies. Having general carpentry skills is a bonus. Must have strong customer service, communication, written, and organizational skills. Having extensive knowledge of the ice skating industry, rink operations, productions and/or competitions is preferred. 

Looking for strong leadership experience in managing or supervising a team in a fast paced working environment. Must have strong customer service, communication, written, and organizational skills. Having extensive knowledge of the ice skating industry, rink operations, productions and/or competitions is preferred. The ice technician acts as an Ice-America representative and must have the ability to maintain client relationships. Responsible for eliminating safety hazards, driving sales, reducing controllable expenses, scheduling, and the day-to-day operations of a temporary holiday ice skating event.  Oversee all aspects of the cash register operations, daily banking, and nightly reconciliation following Ice-America policies and procedures. Having proficiency in Microsoft Office is preferred.  

  • 1-2 years supervisory or operational management experience.
  • Software efficiency in: Microsoft Word, Excel and Powerpoint, Smartsheet, Google Workspace, Slack and Dropbox knowledge.
  • High School Diploma or GED-equivalent required. College degree in a related field preferred.
  • Ability to work with various levels of management as well as working with other departments.
  • Highly organized and detail oriented, ability to multitask.
  • Extensive managerial background.
  • Excellent written and verbal communication. 
  • Comfortable public speaking and interacting with people.
  • Prior sales and/or customer service experience preferred.

Responsibilities and Duties:
  • Oversee the day-to-day operations.
  • Manage the client relationship during the project season.
  • Conduct the staff training and onboarding, as well as staff hiring.
  • Direct the Ice Maintenance Program 
  • Delegate and assign responsibilities and goals to supervisors and staff.
  • Provide professional solutions to customer issues and employee conflicts.
  • Set work policies and manage the staff scheduling.
  •  Check TimeStation for accuracy, handle payroll input and track approved overtime.
  • Deliver bi-weekly TimeStation spreadsheet.
  • Execute sponsor deliverables.
  • Handle waivers (i.e. waiver completion).
  • Manage the point-of-sale system (handle the reporting and cash deposits).
  • Operate and maintain rink equipment: 
    • Point-of-sale system 
    • Lighting 
    • Audio 
    • Security cameras 
    • Radios 
  • Manage the expense report.

Compensation dependent upon experience. Looking for strong candidates interested in leading a team in a fun work environment. Applicants must have the availability to work during the holidays, working up to 59 hours a week.  Accepting out of town/state applicants. 

Ice-America, a division of Seaside Ice, LLC, is a creator, producer, and operator of outdoor, temporary ice skating rinks, and an ice event and television production group. We offer rapid deployment of turn-key portable ice rinks and operations in the US and Canada. We can literally make ice overnight and create unique entertainment events for communities, businesses, and other customers. We are searching for energetic, hard working people to be a part of our team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Are you eligible to work in the United States?

  2. Can you work Nights and Weekends if assigned?

  3. Would you have reliable transportation?

  4. Do you have previous cash handling experience?