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Ice Rink Supervisor - Ice-America (Cleveland · OH)

Ice-America jobs
Sports Jobs in Cleveland · OH
Event Management: Event Operations/Management
NOW HIRING for 2021-2022 Seasonal positions (temporary)
Supervisor for our Winter Riverfest Ice Rink at Merwin’s Wharf     
785 Merwin Ave, Cleveland, OH 44113

November 26th, 2021 to January 2nd, 2022.

Ice-America Welcomes You To The Winter Riverfest Ice Rink!
Skaters and non-skaters alike are encouraged to apply for this fun and exciting event designed to engage the community during the holiday season!

We are seeking fun and enthusiastic Team Players for the following position:

SUPERVISORS: Assist General Manager in overseeing all aspects of customer support to continuously heighten the guest experience by providing unparalleled service. This position requires strong knowledge of hospitality and customer service, the ability to multitask and the ability to manage the performance of all employees. Occasionally act as manager-on-duty and supervise entertainers, skate monitors, cashiers, and maintenance staff as needed. Ability to work with various levels of management as well as working with other departments. Ability to work in a fast paced environment with excellent written and verbal communication. 
Compensation: $17/hour

Duties for all  positions include, but are not limited to:  
  • Interacting with customers daily and being able to offer solutions to every customer’s needs. 
  • Enforcing the code of conduct while looking to engage customers with a memorable experience.
  • High attention to detail and strong problem-solving skills are required.  
  • Assisting customers with their online waiver on site and checking them in on an iPad. 
  • Maintaining the cleanliness of the skate rink and surrounding area.
  • Handing out rental skates, showing customers how to wear them properly, and storing them properly.
  • Following clear instructions given by the manager on duty. 

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Would you have reliable transportation?

  2. Do you have any skating experience?

  3. Are you eligible to work in the United States?

  4. Can you work Nights and Weekends if assigned?

  5. Have you had any previous supervisory experience? If so where?