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Operations & Guest Experience Coordinator - Flower City Union (Rochester · NY)

Flower City Union jobs
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Facility Operations/Event Staff: Game Day/Event Staff
Position Title: Operations & Guest Experience Coordinator
Dates of Employment: September 1, 2021 – August 31, 2022 (1-year appointment)
Location: Rochester, NY
Reports To: Chief Operations Officer

This position is reserved for students in the St. John Fisher College M.S. in Sport Management online graduate program. In order to qualify for the role, the individual must be accepted into the program and maintain enrollment of at least 6 credit hours per semester (fall/spring/summer).  

The start date for this role aligns with the start of the academic program (September, 2021). 

For more information on the M.S. in Sport Management program at St. John Fisher College, including a link to the graduate school application, click here.  
About the Club: Flower City Union is a professional soccer club committed to positively impacting the City of Rochester and its surrounding communities by fielding a competitive, championship-caliber team in the National Independent Soccer Association (NISA) while supporting the development of youth soccer locally. The Club is committed to nurturing social and economic connections through inclusive business practices. It actively embraces diversity and aims to reflect back the faces and voices of the region.  The Club will play its inaugural season in 2022. 

Position Description: Flower City Union, in partnership with the St. John Fisher College M.S. in Sport Management program, seeks an Operations & Guest Experience Coordinator. He/she will report to the Chief Operations Officer and will support a broad range of club activities including camps/clinics, business operations, and match day activities. 
The organizational structure of Flower City Union differs from most sport organizations in that entry level roles such as the Operations & Guest Experience Coordinator are reserved for graduate students enrolled in St. John Fisher College’s M.S. in Sport Management program. 
  • Responsible for overseeing all operations for match day and club-related events
  • Plan, set-up, and breakdown stadium events during the season and out of season
  • Hire, schedule, and manage match day staff including undergraduate interns and part-time employees
  • Assist in problem solving, project planning, and the execution of club goals
  • Collaborate with other departments when necessary to advance the mission of the club
  • Provide exceptional customer service to supporters, visiting teams, vendors, partners, and clients
  • Assist in credential management 

The ideal candidate will possess the following knowledge, skills, and abilities:
  • Bachelor’s degree in sport management, business, or a related field
  • 1-2 years of event management experience, preferably in a sport environment. Internship experience can substitute for full-time employment
  • Exceptional written and verbal communication skills  
  • Experience working in a fast-paced environment and demonstrated ability to make quick decisions using sound judgment
  • Demonstrated history of working in a customer service environment
  • Ability to work non-traditional hours including evenings and weekends
  • Detail oriented and self-starter
  • Knowledge of soccer is a plus
  • Able to lift heavy items on occasion
  • Desire to advance your career in the sport industry through graduate studies and employment
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
  • NYS Minimum Wage: $12.50/hour
  • Must not exceed 29 hours/week or 130 hours/month