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Account Services Executive with Arizona Sports Foundation in Scottsdale, AZ

Arizona Sports Foundation jobs
Sports Jobs in Scottsdale, AZ
Ticket Sales and Services: Client Relations/Customer Service
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The Fiesta Bowl organization is seeking a candidate for an Account Services Executive role.  This position has as integral role in the season ticket, group and event sales for the Fiesta Bowl, Cheez-It Bowl and other Foundation events.  The Account Services Executive will be focused on attaining revenue goals through retention and renewals of season ticket holders, managing Fiesta Bowl Committee relationships, and supporting the outbound sales team by identifying group and premium opportunities.  The position will report to the Director of Ticket Sales. 

Primary job responsibilities:
  • Meet ticket renewal and upgrade goals through ticket member satisfaction and communication
  • Build strong relationships with existing season ticket account holders, Fiesta Bowl Committee (Yellow Jacket) members, and board members 
  • Manage ticket partner accounts, answer questions and resolve any disputes in a professional manner
  • Manage ticket activity information in ticket sales and CRM systems (Paciolan & Salesforce)
  • Effectively communicate (via phone, email and in-person) Bowl events and offers to all ticket partners
  • Assist in development of ticket partner initiatives, promotions, loyalty programs and communications
  • Provide lead generation research and support to the department for future individual, group and premium sales initiatives
  • Game day duties and other duties as assigned 

Required Skills, Abilities, Experiences:
  • Minimum of 2 years’ current customer service experience preferably in the sports industry 
  • Proven success in finding solutions to customers needs while remaining calm and professional
  • Interest and ability to upsell current and potential partners 
  • Experience with CRM (Salesforce) and ticketing software (Paciolan) systems a plus
  • Experience utilizing data analytics to generate sales leads and maximize revenue

Job Questions:
  1. Why are you interested in the Account Services Executive position at the Fiesta Bowl?
  2. How many years’ experience do you have in customer service and how many in the sports industry?
  3. What personal attributes do you possess that would make you successful in the role?
  4. What ticketing and CRM software systems do you have experience with?

 Applicants must submit resume and responses to the above questions no later than August 27, 2019.

**Successful candidate must pass a background check as a condition of employment.

The Arizona Sports Foundation is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender status, marital status, pregnancy, age, disability, or covered veteran's status consistent with applicable federal and state laws. Reasonable accommodations will be provided for applicants with disabilities who self-disclose.   




Job Questions:

  1. How did you hear about this job?

  2. Why are you interested in the Account Services Executive position at the Fiesta Bowl?

  3. How many years' experience do you have in customer service?

  4. How many years' experience do you have in the sports industry?

  5. What ticketing and CRM software systems do you have experience with?

  6. What personal attributes do you possess that would make you successful in the role?

Apply with MVP Access
Want to improve your application?

Learn More