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Fulfillment Manager - Eventellect (Houston · TX)

Eventellect jobs
Sports Jobs in Houston · TX
Ticket Operations: Ticket Operations
Who is Eventellect?
Eventellect partners with professional and collegiate sports teams to unify their approach to single game ticket sales and transform it into a strategic business asset. With Eventellect, teams fairly value single game tickets, protect season ticket holders’ investment and match the right audience with the right experience to maximize revenue, build fan loyalty and ensure team success.  We manage ticket inventory in real time across multiple online sales channels via our proprietary software platform, market trend analysis, and pricing algorithms. 
 
What are we looking for?
We are looking for passionate, innovative, and driven people who want to be part of our growing company. We are actively raising the bar in our Ticket Operations group to get tickets to customers in an increasingly dynamic landscape. The perfect candidate will have familiarity with ZenDesk and proficiency with all Microsoft Office applications. This candidate would have professional communication skills and the ability to triage and prioritize tasks in a collaborative environment. If you want to be a dedicated member of a growing team optimizing processes for complex business problems, then look no further!
 
Title
Fulfillment Manager
   
  What would you do?
  • Manage and triage all marketplace interactions in ZenDesk our customer service software
  • Manage day-of order fulfillment as live events approach to ensure successful delivery.
  • Coordinate internal and external communication using ZenDesk
  • Collaborate across the Eventellect Ticket Operations team to manage the life cycle of a ticket
  • Work a schedule that allows for adequate coverage of responsibilities as events start

What do you bring?
  • Passion and curiosity to examine and re-examine problems to find new and creative solutions
  • A self-motivated work ethic to help raise the bar and strengthen our teams
  • Detail-oriented, highly organized, and productive team player
  • Flexibility and a willingness to accept a change in priorities as necessary
  • Resourcefulness and the ability to learn and quickly embrace new software used by external partners

 What is required to succeed?
  • Professional and solution-oriented communication skills, both written and verbal, to help strengthen relationships
  • Proficiency with Microsoft Office with strong skills in Excel and Outlook
  • Experience in a service-oriented role in technology, sports, financial services, or hospitality
  • The ability to prioritize work and efficiently manage multiple work streams as needed
  • A focus on process-oriented work that results in organized and traceable tasks
  • A focus on monitoring metrics to ensure continuous improvement

What else would be nice to have?
  • Proficiency with ZenDesk or a similar customer service software
  • Experience with ticket management software

 What are the perks of working at Eventellect? 
  • A fast-growing company that is respected in Houston (Houston Business Journal’s Best Places to Work 2017 & 2018) and nationally (INC 5000 list of fastest-growing companies 10 years in a row)
  • A competitive salary and bonus potential
  • A comprehensive benefits package, including 90% employee medical coverage, as well as dental and vision coverage, basic term life insurance and short-term disability coverage
  • 401K program including company match
  • A $1,000 annual ticket budget to spend on sports and other live events
  • Unlimited vacation days
 
What else do I need to know?
  • Work will primarily be performed in the Houston office
  • Employees are provided with Windows-based machines 
 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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