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Ticket Operations Manager - Chicago House AC (Bridgeview · IL)

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Ticket Operations: Ticket Operations
Ticket Operations Manager 
Chicago House Athletic Club is seeking a Ticket Operations Manager to assist the club in managing all aspects of ticket sales and box office operations. The position reports to the Chief Revenue Officer. 


Chicago House Athletic Club
Chicago House Athletic Club is a new professional soccer team representing Chicago and Illinois set to compete in the rapidly-expanding National Independent Soccer Association (NISA). The club has enjoyed a successful launch and is currently building for further success in the local, regional, and national market. 


Primary responsibilities include but are not limited to: 
  • Day to day operations of the Chicago House Ticket Office including season ticket sales and servicing (New and Renewals), individual game ticket sales, group ticket sales and informational calls through the main office line. 
  • Processing of all ticket orders via phone, internet, walkup, and in-house sales in a timely and efficient manner. 
  • Assist in the development of sales strategies to maintain existing accounts with additional focus on generating new accounts through cold calls, outside meetings, and events. 
  • Daily reporting of ticket sales into the accounting internal report (Excel). 
  • Preparation of end of day sales deposits, including entry through House ticketing system.
  • Maintain records for invoicing and accounts receivable in coordination with the Stadium Accounting Department. 
  • Daily reporting of activities, attendance, and sales. Work directly with the Accounting Department to obtain accurate general ledger balancing. 
  • Building the annual manifest and buyer types within ProVenue. 
  • Preparation of the annual budget for all Ticket Department accounts. 
  • Monthly monitoring of all expense accounts. 
  • Utilize CRM database program (Score). 
  • Proficient and self-motivated in sales with an ability to create revenue-generating ideas.
  • Training, supervising and leading the Assistant Ticket Office Manager, the Ticket Office Intern and the part-time ticket office staff in all aspects of selling season, mini-plan, group, and individual tickets. 
  • Manage customer service issues regarding tickets during all events. Provide outstanding customer service and a fans-first attitude. 
  • Other duties as assigned. 
 
Experience Required: 
  • Demonstrated experience working in positions that require successful customer service, organization, and st Outstanding communication skills are essential for interactions with clients, operational leaders and other senior executives 
  • Strong communication (verbal and written) skills. 
  • ProVenue Ticketing System experience and/or proficient experience working in a ticketing system. 
  • Work experience in management and fiscal accountability. 
  • Ability to handle multiple tasks with attention to detail and follow-up. 
  • Strong computer background and knowledge of Microsoft Excel and Word.
  • Prior ticket sales, ticket office, customer service, or Tickets.com experience a plus. 
  • Bilingual in English/Spanish a plus. 
  • Must be willing to work long hours and weekends. 
  • Must be willing to cooperate and work well with all other areas of the organization. 
  • Must be patient and understanding with customers while following the business structure set forth by Chicago House. 
 
Compensation
  • Competitive with team bonus available

Benefits: 
  • Medical and dental insurance
  • 401K plan when available
 
Chicago House is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.