California United Strikers FC is Orange County’s newest professional sports team. The club is based inRancho Santa Margarita and plays its home games at the Championship Soccer Stadium in Irvine, CA. With a stable and ambitious ownership group driving the project, California United Strikers FC became the inaugural West Coast Champion of the newly formed National Independent Soccer Association (NISA). NISA is officially sanctioned by the US Soccer Federation as a Division III professional league.

The club is now looking to build upon its strong foundation as NISA and professional soccer continues its impressive ascension into the US professional sports landscape. To help achieve its objectives, California United Strikers FC is now recruiting for the position of Director, Ticket Sales & Service to join the team’s growing front office.

POSITION OVERVIEW:

California United Strikers FC is based in a soccer hotbed. Whether it be participation numbers at the youth level, the sophistication of the soccer fan, viewership of global football, or simply the sheer quality of play, soccer in Orange County is hot! The mandate of the Director, Ticket Sales & Service will be to translate this interest in the market into paying fans and supporters of the club.

DUTIES AND EXPECTATIONS:

Responsible for developing and implementing a selling strategy to maximize ticket revenue
Lead, manage and mentor a small team of ticket sales reps and a ticket operations/box office manager
Creation of a compelling and relevant ticket product mix including group products, subscription products, fundraising and theme day packages to increase selling opportunities and drive match day revenue
Drive ticket revenue through prospecting new fans, generating referrals and leads, cold calling, emailing, social selling and face to face appointments
Personally deliver a high volume of sales calls and productivity while also coaching the more junior sales staff
Implement a process to establish, monitor and reach sales quotas and targets for all staff
Investigate and establish an appropriate CRM system to track activities in the sales pipeline
Understand and research market situations, competition, opportunities, industry trends, best
practices and fan/supporter feedback to continually improve on fan development efforts
Provide daily, weekly, monthly and yearly tracking and reporting on all ticketing activities
Ensure the match day experience and customer service is best in class for all fans and supporters; must place a strong focus to retention and renewal of existing clients
Maintain close and constant communication with the business development/partnership team to exploit any cross promotional or group ticketing opportunities
Work in collaboration with all other departments and perform other assigned duties as required

MINIMUM REQUIREMENTS:

Documented success managing the ticket sales process within a professional sports or major collegiate sports environment
Demonstrated success selling tickets within a professional sports or events environment
Independent worker who is intrinsically motivated with a high degree of initiative
Possesses outstanding verbal and written communication skills with a strong ability to network
A passion for the sport and an understanding of the Orange County soccer market is preferred
High degree of professionalism and outstanding customer service skills
Knowledge of ticket operations software (i.e. TicketSocket, TicketMaster, Archtics, etc) a bonus
Ability to work non-traditional office hours (i.e. match days, weekend tournaments, evenings,
etc)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.