We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

The Company:

Foley Entertainment Group owns the NHL’s Vegas Golden Knights, the Henderson Silver Knights, the Vegas Knight Hawks, The Dollar Loan Center and several other entertainment and hospitality-focused entities.

Essential Functions:

The Ticket Operations Manager is responsible for the day-to-day operational management of Dollar Loan Center Arena ticket office, within the scope of the organization’s accepted policies and procedures. The ideal candidate will have an ability to work efficiently, accurately, and effectively under pressure and the ability to complete and prioritize tasks in a timely manner. The candidate should have experience In staff management and guest relations.

Primary Responsibilities:

Serve as the lead Ticketing contact for all third-party events at Dollar Loan Center
Train, motivate, and mentor the Ticket Office Staff
Report key metrics and sales reports daily and upon request from senior leadership
Work closely with venue and team staff on event day responsibilities as well as Ticket Operations policies and procedures
Provide first class service
Develop strong working relationships with promoters, ticketing staff, guests, and affiliated partners
Manage the hiring, training, scheduling, and day-to-day supervision of all Ticket Office personnel
Ensure all Ticket Office staff adheres to the company’s ticket operations policies and procedures
Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
Organize and oversee nightly Ticket Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)
Create a positive & collaborative working environment and maintain staff morale
Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
Build and maintain all third-party events for DLC in AXS
Assist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details
Assist with the monitoring of all ticket inventory
Collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue
Ensure ADA Compliant Ticketing Practices
Ensure venue Ticket Office staff adheres to company’s cash handling policies and procedures
Perform daily Ticket Office safe reconciliation, prepare deposits, and run all daily financial reporting
Responsible for the preparation of all Ticket Office settlement reports on event nights
Actively participate in event settlements, as needed
Other duties, as assigned by the Director of Ticket Operations

Key Competencies and Experience:

Bachelor’s degree in business/sales/marketing/sports management or similar concentration preferred
2-3+ years of Ticket Office management and operations experience required
Proficiency working with, and a deep understanding of the AXS ticketing system, with ability to train and educate ticket operations, ticket sales/service staff to maximize efficiencies and capabilities
Strong attention to detail, excellent verbal and written communication skills, and superior customer service skills.
Able to work efficiently, accurately, and effectively under pressure, and ability to complete and prioritize tasks in a timely manner
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
Enthusiastic, creative, and able to think both strategically and tactically
Highest level of personal and professional integrity
Experience working with CRM systems
Ability to communicate respectfully with diplomacy across all levels of business is essential
Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines
Excellent oral and written communication skills
Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
Willingness and ability to work long hours, including holidays and weekends, as required, based on the needs of daily business operations

Schedule Overview:

In addition to working regular business hours, must be prepared to work nights, weekends, and holidays
Must be prepared to work and/or staff ticket operations team for all DLC events as assigned

Our Culture:

No ego, ‘We’ not ‘Me’ approach to everything we do
Positive energy
Relentless work ethic
Always advance