Supervisor, Guest Services - Dollar Loan Center Arena (Foley Entertainment Group) (Henderson · NV)

Dollar Loan Center Arena (Foley Entertainment Group) jobs
Sports Jobs in Henderson · NV
Facility Operations/Event Staff: Event Guest Relations
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Company Overview
Foley Entertainment Group (FEG) owns the NHL’s Vegas Golden Knights, the AHL’s Henderson Silver Knights, the IFL’s Vegas Knight Hawks, the Dollar Loan Center arena and several other entertainment and hospitality-focused entities.


POSITION SUMMARY
The Supervisor of Guest Services will be assigned to specific areas of the facility and provide a high level of Guest Experience for all guests and teammates. The Supervisors will work all Henderson Silver Knights and Vegas Knight Hawk home games and other assigned events throughout the calendar year. This position will report directly to the Manager of Guest Services for The Dollar Loan Center. 

JOB RESPONSIBILITIES
  • Provide attentive, friendly and courteous Guest Service in accordance with DLC standards of providing guests with an extraordinary game and event experience. 
  • Provide supervision and leadership to Ushers, Ticket Takers, Way Finders, and Elevator Operators in their respected areas.
  • Greet guests with a positive, professional and helpful demeanor upon guests’ ingress and egress from the Dollar Loan Center.
  • Help all Guests with directions, event and game schedules, giveaways, and any other information.
  • Review tickets for validity and location. Clearly communicate directions to guests and assist them in identifying their seats.
  •  Full understanding and knowledge of the Dollar Loan Center facility layout and food & beverage offering locations.
  • Always monitor assigned area and constantly be aware of all surroundings before, during, and after an event/game.
  • Clearly communicate to Management gate/section/seat or other relevant information regarding unruly or intoxicated guests, any situation requiring medical attention, or scenarios regarding clean-up to the appropriate department via the pager system or radio.
  • Monitor/walk aisles in assigned sections and provide assistance to any assigned Guest Service staff members.
  •  Cover breaks and lunches when needed. 
  • Work with other Supervisors and collaborate best event practices with Management.
  • Ensure all walkways and aisles are always clear and effectively communicate clearly with guests.
  • Assist with the organization and distribution of promotional items at ingress/egress and select areas/sections.
  • In the event of an emergency, redirect guests from elevators, aisles, and stairwells to the nearest safe exit.
  • Attend all mandatory Team Member meetings and trainings.
  • Follow and make sure all employees are following the uniform policy.
  • Assist Guest Service Manager and/or Director in issuing any discipline or corrective action necessary.

KNOWLEDGE, SKILLS, ABILITIES
  •  Attentive customer focus; treats all guests with the highest level of guest service and courtesy.
  •  Effective verbal and written communication skills. Clear, appropriate and respectful interaction with all guests at the DLC.
  • Must be dependable and reliable to report to work on time when scheduled and work in assigned section independently.
  • Ability to follow written and/or verbal assignments.


EDUCATION AND EXPERIENCE
  • High School diploma or GED required.
  • Proven Experience in supervising personnel preferred.
  • Previous Customer Service Experience preferred. 


OTHER REQUIREMENTS AND/OR DUTIES
  •  Ability to work in dark, bright, smoky, dusty, cold and/or confined spaces.
  • Able to stand/walk for prolonged periods of time on hard surfaces.
  • Must be able to lift, stoop, squat, push and bend as part of the regular job duties for this role.
  • Comfortable working around large crowds.
  •  Willing to work nights, weekends and holidays as needed.
  • Execute other job duties as assigned.
  • Communicate via radio.