Account Executive, Sales and Service - Henderson AHL Team with Black Knight Sports & Entertainment LLC in Henderson · NV

Black Knight Sports & Entertainment LLC jobs
Sports Jobs in Henderson · NV
Ticket Sales and Services: Ticket Sales
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Account Executive, Sales and Service (Reports to Head of Ticketing)

The Company:
Black Knight Sports & Entertainment owns the NHL’s Vegas Golden Knights, and is launching an American Hockey League (AHL) team in Henderson, Nevada that will serve as the primary minor league affiliate to the Golden Knights.

Essential Functions:
An AHL Henderson Account Executive is directly responsible for all goals associated with generating revenue through the sale of new season tickets, partial plans, groups, event suites, premium seating and retention. This is achieved with a proactive work ethic through networking and establishing relationships, prospecting, attending events, providing world class service and delivering customized communications, events, and programs.

Account Executives will also be responsible for maintaining those relationships throughout the season in preparation of a successful renewal campaign. There are also additional revenue responsibilities as new projects are assigned.

Primary Responsibilities:
  • Meet and exceed individual and team new business revenue goals 
  • Meet and exceed individual and team retention goals 
  • Establish foundation for pure group and event suite relationships 
  • Present oneself as the key go-to-person for assigned account base 
  • Sell upgrades, add-ons, and ask for referrals 
  • Build strong relationships with assigned account base through proactive communication including seat visits, phone calls, emails and other touchpoints 
  • Make a minimum of fifty outbound calls per day 
  • Effectively communicate all team happenings, events, and available inventory 
  • Be proactive, respond to and resolve all customer complaints, requests, and inquiries from assigned account base; handle difficult fans and situations in a calm and professional manner 
  • Ensure ticket member information and data are accurate and complete for assigned accounts 
  • Assist in developing and delivering customized benefits, programs and events to drive loyalty within group and premium seating accounts 
  • Collaborate across all AHL Henderson business units and colleagues to help support and advance organization-wide goals and objectives 
  • Ability to stand, set up and break down sales tables, work nights, weekends and holidays as needed, in addition to traditional business hours 
  • Other projects as assigned 
Key Competencies and Experience:
  • Bachelor’s degree in business/sales/marketing/sports management or similar concentration required.
  • Minimum of 1-2 years ticket sales/service experience, preferably in sports/entertainment required
  • Excellent Communication Skills - interpersonal, verbal, written, sales
  • Problem Solver, Creative, Detail Orientated, Team Player
  • Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues
  • Working knowledge of Archtics ticketing system
  • Previous experience with a CRM system (SalesForce, Microsoft CRM, etc

Schedule Overview:
Account Executives are expected to attend all Henderson AHL home games (34+ home games per season) and work nights, weekends and holidays as assigned

Our Culture:
  • No ego, ‘We’ not ‘Me’ approach to everything we do 
  • Positive energy 
  • Relentless work ethic 
  • Always advance 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

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