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Vice President, Ticket Sales & Service with Bridgeport Sound Tigers in Bridgeport · CT

Bridgeport Sound Tigers jobs
Sports Jobs in Bridgeport · CT
Ticket Operations: Ticket Operations
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Bridgeport Sound Tigers
Job Title: Vice President, Ticket Sales & Service
Location: Bridgeport, CT
Position: Full-time, Salary plus benefits
Experience: 10+ years

The Connecticut Islanders, LLC (dba Bridgeport Sound Tigers) are located in Bridgeport, Connecticut at Webster Bank Arena and are the AHL affiliate of the New York Islanders.   
 The Connecticut Islanders, LLC (dba Bridgeport Sound Tigers) are in Bridgeport, Connecticut located at Webster Bank Arena and are the AHL affiliate of the New York Islanders.   
 
The Vice President of Sales & Service is responsible for all aspects of Bridgeport Sound Tigers ticket sales and service related to membership (season and partial plans), and group sales and experiences. This person provides daily leadership to the ticket sales/service staff, mentors and develops their skills and capabilities, and delivers ticket revenue targets and maximize profit margins.  This person is tasked with developing effective strategies that significantly grow ticket sales year-over-year.  The role works closely with others on the senior leadership team regarding overall distribution strategies as well as single-game ticket initiatives and related revenue targets.
 
 Essential Duties and Responsibilities: 
  • Daily leadership of ticket and service team (11 employees)
  • Track daily calls of ticket sales team and ensure benchmarks are being achieved
  • Establish and promote a positive culture of high performance and continuous improvement
  • Develop and manage annual sales plans and operating budgets to achieve revenue and profitability growth
  • Manage lead generation and ensure the team has the proper tools and technologies to accomplish their goals and revenue numbers
  • Contribute new lead sources and prospects to sales process through active membership and participation in business, civic, and volunteer organizations
  • Closely monitor and report to senior leadership on key performance indicators and metrics as well as provide informed and timely recommendations and effective decision making
  • Recruit and hire staff on continuous basis to maintain appropriate level of staffing and build bench strength 
  • Mentor and develop staff using a positive, supportive approach on a consistent basis
  • Develop and implement sales and service training programs
Establish and monitor staff performance and development goals as well as manage and assess staff performance on a continuous basis
  • Develop and refine business processes related to ticket activities and provide close oversight of quality and fiscal controls
  • Collaborate closely with and leverage marketing, business intelligence, partnership and finance teams as well as others within the senior leadership team
  • Be a key contributor amongst the senior leadership team

 Qualifications & Requirements: 
  • Proven ticket sales leader with track record of growing sales and revenues  
  • High energy and strong work ethic
  • Holds him/herself as well as the staff accountable to achieving the organizations ticket sales and revenue goals 
  • Acts with purpose and urgency in making timely recommendations and decisions
  • High ethical standards and commitment to the organization’s core values
  • Hands-on leaders with strong management and organizational experience
  • Projects a positive image as well as inspires trust and credibility with stakeholders
  • Exhibits a team-oriented approach
  • Excellent communication skills (oral and written); excellent analytical and skills; excellent organization skills
  • Keeps senior leadership fully and completely informed of important issues/aspects of the sales performance 
  • Uses appropriate communication tone, manner and channel in all circumstances
  • Actively listens and acknowledges conflicting points of view; treats all points of view with respect
  • Ability to work in a fast-paced changing environment and as part of a team, taking on tasks at all levels

 Suggested Education & Experience Guidelines: 
  • Bachelor’s Degree with an emphasis in business, management, sports, sales or related field; Master’s Degree in business, management, sports, sales or relate field preferred
  • 10+ years of relevant experience in sales; experience working in the sports and entertainment industry preferred
  • Proficient at Microsoft applications (Word, Excel, PowerPoint, Dynamics CRM)
  • Knowledge of ticketing systems and other ticket sales technologies
 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic 

Job Questions:

  1. How did you hear about this job?

  2. Do you have 10+ years experience?

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