Part-Time Innovation & Technology Technician - Amalie Arena (Tampa · FL)

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Technical Services: IT Database Management/Services
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Job Title: Part-Time Innovation & Technology Technician

Organization:        Vinik Sports Group 
Department:          Information Technology
Classification:       Part-time non-exempt

VINIK SPORTS GROUP OVERVIEW


Home to an NHL franchise, a collegiate athletics property, event venues of 9,000 and 20,000 seats respectively, a digital media company, retail and ecommerce platforms, Vinik Sports Group (VSG) creates world-class experiences that grow brands, drive revenues and impact the community.

Drawing on the expertise showcased during the transformation of the Tampa Bay Lightning and Amalie Arena under Jeff Vinik, VSG serves clients through its three core divisions - VSF Commercial Sales, VSG Live and VSG Facilities. VSG features a leadership team with decades of experience in the sports and entertainment industries; leaders who focus on each client’s unique needs before developing strategies and delivering successful solutions in the multimedia sales, event management, facility operations, and guest services verticals. VSG maintains a preference for long-term win-win partnerships, but it remains nimble enough to manage individual events and short-term opportunities for its customers.

This part-time position provides IT support for all associates of VSG along with the systems, networks, and telecommunications for functions including concerts, sports events, watch parties, meetings and conventions, presentations, and news conferences.  This position is responsible for responding to end-user requests in a timely manner under the direction of full-time IT staff members.

GAME/EVENT RESPONSIBILITIES

  • PT IT Tech will be initially working Tier 1 support at Embarc, and some event/arena support.
  • Some arena shifts will be assigned as KSA increase regarding VSG Operations and SOPs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide all end -users and guests a positive first impression by offering World Class Service
  • Monitor service desk ticketing system and resolve tickets in an efficient manner
  • Respond to all IT incidents during assigned shifts on-site or via phone or email
  • Troubleshoot and resolve a variety of computer issues
  • Enforce IT policies and procedures, document work appropriately
  • Remove malware and install utility software to protect various systems and enforce computer security measures
  • Install hardware and software as needed
  • Maintain or repair all end-user equipment including laptops, desktops, mobile devices, docking stations, monitors, and peripheral equipment
  • Assist in the resolution of issues that arise with multi-functional devices and printers
  • Analyze and recover systems when malfunction occurs
  • Assist with wireless and wired networking and telecommunications systems as directed
  • Follow established SOPs for pre-event facilities checks and follow departmental notification SOPs for issue resolution
  • Any additional tasks deemed necessary for proper performance of IT department responsibilities


QUALIFICATIONS

  • Must be 18 or older with high school diploma or GED required
  • Must successfully complete pre-employment background check screening
  • 1-3 years of related IT experience
  • Motivated and positive, high-energy attitude
  • Ability to work in a fast-paced environment
  • Ability to work both independently and in team environments
  • Detail oriented w/ excellent organizational skills
  • Creative and proactive problem solver
  • Excellent interpersonal skills
  • Strong work ethic and punctuality
  • Endurance to stand for long periods of time 
  • Ability to work a flexible schedule including days, nights, weekends and select holidays in a seasonal capacity
  • Ability to lift and carry up to 34.5 lbs. with or without accommodation 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.