Plaza Team (Guest Services) - Amalie Arena (Tampa · FL)

Amalie Arena jobs
Sports Jobs in Tampa · FL
Facility Operations/Event Staff: Event Guest Relations
This position values guests and is committed to providing a positive impression while delivering World Class Service. This position plays a vital role in creating a clean, safe, and enjoyable experience for our guests and employees.

GAME/EVENT RESPONSIBILITIES
  • Provide all guests a positive first impression by offering world-class plus service
  • Interact with Amalie Arena guests, vendors, and employees in a courteous and professional manner
  • Adhere to all standard operating procedures and policies
  • Comply with and adhere to all conduct standards
  • Successfully perform varied and complex tasks
  • Maintain a clean and neat appearance during work hours

ESSENTIAL DUTIES
  • Assist conversion technicians with set up and take down of Plaza events
  • Direct and greet guests as they arrive at the Arena
  • Respond to and investigate incidents that occur on the East and West Plaza
  • Manage large crowds pre and post-event
  • Manage the lines at the ticket office, Thunder Alley food stands, student rush, and all gates
  • Provide a clean and safe environment by performing sanitization procedures
  • Participate in a cross-training program amongst multiple frontline departments
  • Must adhere to attendance policy and be available for 70% of events across all venues, including Yuengling Center
  • Perform other duties, as assigned

QUALIFICATIONS
  • Excellent Customer Service and Problem-Solving skills
  • Knowledge and skill in radio communication
  • Strong Leadership skills with the ability to take and execute directions
  • Ability to remain calm and focused during times of stress
  • Excellent verbal communication skills with strong written and oral communication skills
  • Ability to exercise sound judgment to diffuse volatile situations


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.