Part-Time Ticket Supervisor - Amalie Arena (Tampa · FL)

Amalie Arena jobs
Sports Jobs in Tampa · FL
Ticket Operations: Box Office Management
JOB SUMMARY
Responsible for overseeing of part time window staff on event nights.  Will occasionally be required to assist with the sale and distribution of event tickets. This position will cover a wide array of event types (Sports/Concerts/NCAA Events) across multiple venues. This role requires employees to learn and efficiently use our ticket selling and season ticket platforms as well as assist guests, STMs and staff with ticketing related items. This position is mainly an event-based position with occasional daytime hours based on project needs. This is a part-time opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Act as liaison between frontline window staff and ticketing manager/supervisor on duty
  • Ability to independently and accurately troubleshoot and resolve guest issues 
  • Responsible for opening and closing procedures associated with window stations
  • Provide all guests a positive first impression by offering World Class Service
  • Greet guests in a polite, professional and friendly manner
  • Assist guests in selecting seating for events when necessary
  • Accurately organize and distribute Will Call tickets to guests
  • Ensure guest’s needs are met by providing accurate information regarding directions, arena information, event details, etc.
  • Obtain knowledge of both Ticketmaster and Archtics ticketing systems
  • Willingness to assist with various items and/or projects as necessary
  • Obtain general knowledge of mobile ticket platform 
  • Courteous, helpful demeanor when answering phones
  • All other duties as assigned

QUALIFICATIONS
  • At least one year of guest service experience preferred
  • Ticketing experience preferred but not required 
  • Must comply with our company policy of background checks 
  • Must maintain an energetic, pleasant and neat professional appearance
  • Punctual, dependable and excellent work attendance required 
  • Must be polite, friendly and possess exceptional public relations skills as this position includes extensive guest contact
  • Must be able to work long hours, including days, nights, weekends and holidays as needed
  • Ability to relate with a diverse customer background 
  • Adaptability to work independently or in a team environment 
  • Ability to listen effectively, take and execute directions given
  • Ability to stand on feet for extended periods of time as well as walk long distances and up stairs
  • Ability to multitask and work well under pressure
  • Previous cash handling experiences (up to $200) preferred
  • Ability to work at various locations including but limited to: Amalie Arena, Yuengling Center, and Raymond James Stadium 
  • Ability to lift a maximum of 25 pounds 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.