Summary:
The Guest Services Coordinator , acting under the general direction of the Director of Operations
and in tandem with department managers, performs the essential administration and human
resource administrative functions to ensure recruiting and training of staff are administered
according to established standards. This is a hourly, non-exempt position.

Essential Duties and Responsibilities:
-Coordinate People Management functions at Ice Centers including recruiting, hiring,
development, employee relations and terminations.
-Administer personnel paperwork on new hires and existing employees.
-Provide and/or assist management with employee counseling regarding performance,
appearance, scheduling, attendance, points, suspensions, and terminations.
-Submit accurate employee daily payroll utilizing ABI workforce management
application.
-Organize the distribution of employee paychecks, other critical personnel information
and essential business communication to employees.
-Maintain employee database (ABI) to include accurate and pertinent records to manage
workforce, including points, depth chart and employee ratings.
-Assist with building operations employee schedule.
-Represent Solar4America Ice in the SAP Center newsletter.
-Manage SPIRIT plan for employee recognition.
-Prepare job cost, over time and hours report and provide reports to managers.
-Assist in daily cash reconciliations and bi-weekly deposits.
-Assist with daily operations of business.
-Support VP, Director of Operations and staff as necessary.
-Perform other tasks and projects as required.

Required Qualifications:
-Experience in performing office administration responsibilities and general office
duties/support with strong organizational skills.
-Good communication skills – both verbal and written. Bi-lingual Spanish ability a plus,
but not required.
-Ability to work collaboratively with others, at all level of the organization, while
maintaining confidentiality at all times.
-Ability to work on multiple projects of varying priority and to ensure deadlines are met
while maintaining company standards.
-Demonstrated working knowledge of basic Federal and California employment laws, and
Union regulations.
-Proficiency in the use of MS Word, Excel, Access and Outlook.
-A positive team-oriented work ethic with a high level of integrity.
-2-3 years’ experience in office administration and/or Human Resources Administration.
-AA Degree or equivalent professional experience required.
-This job will require availability to work shifts outside of S4Americe Ice’s typical
business hours. With advance notice, you may be scheduled to work evenings,
weekends, and holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Solar4America Ice in San Jose and Fremont