Guest Services Representative at KCI (Part-Time) - Kraken Community Iceplex (Seattle · WA)

Our Purpose:

We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility.

Our Commitment to Diversity, Equity, and Inclusion in Hiring:

The Seattle Kraken aspire to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don’t meet every job requirement listed—or if you haven’t played ice hockey before or are still learning about the sport—we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is ‘Make Us Better’ and we recognize diversity, equity and inclusion as a critical business strategy.  

If you’d like to request an accommodation in the application or interview process, please let us know by emailing: [email protected].

Position Summary:

The Guest Services Representative will support the Kraken Community Iceplex guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.

Essential Duties & Responsibilities:

• Establish the Kraken Community Iceplex as the predominant ice facility in Greater Seattle through excellent customer service.
• Front desk responsibilities
  • checking-in program participants
  • conduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registration
  • welcome the public, provide venue information and directions
• Professionally and accurately execute policies and procedures
• Intake and outtake of skate and equipment rentals for the public
  • Help with sizing, lacing & cleaning skates upon return
• Support birthday party schedules, set-up, and execution
• Communicate clearly and professionally with guests and staff
• Execute policies and procedures professionally and accurately
• Accurately handle cash and register transactions
• Process transactions for purchases and rentals
• Daily cleaning tasks within the department
• Support in-rink concessions – pizza, popcorn, snacks, and drinks service & sales
• Attend all required training sessions and staff meetings
• Maintain a clean and safe facility
• Responsible for alerting managers to any unsafe or potentially hazardous ice conditions

Required Experience & Qualifications:

• Recreation facility or other customer service front desk experience
• Cash & sales transaction management
• League, facility schedule management
• Strong verbal communication skills, with the ability to present and communicate with customers
• A high degree of personal integrity and consistently put the interests of the organization first
• Excellent communicator

Preferred Experience & Qualifications:

• Experience with youth sports at the recreational and elite level
• Understanding of event and on-ice programming
• 2+ years work experience at an ice facility or other related sports complex
• Experience with sports scheduling software (preferably DASH)
• Current Food Handler’s Permit

Working Conditions:

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Position is performed throughout a recreational facility. Work will be done on and around the ice. Position involves sitting, standing, walking, stooping, lifting carrying, pushing, pulling, and ice skating.
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.
• Part-time hourly role.

Total Rewards Package:

• Compensation:
• In accordance with Washington’s Equal Pay and Opportunity Act, the starting pay rate for this position is $21.00. Actual pay will depend on employee’s experience and other job-related factors permitted by law
• Overtime eligibility

• Benefits & Perks:
• Company-paid Orca card
• Corporate office located at the Kraken Community Iceplex in Northgate; within walking distance of the Northgate Light Rail Station and Northgate Transit Center; free parking

Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state or federal laws. 

Experience

• 2