Director Business Intelligence & Analytics - New York Islanders Hockey Club (Floral Park · NY)

New York Islanders Hockey Club Jobs
Sports Jobs in Floral Park · NY
Technical Services: IT Database Management/Services
Role Summary: 
The Director, Business Intelligence & Analytics will manage data & analytics for the New York Islanders & UBS Arena.  This position will be responsible for designing, implementing, and maintaining best-in-class solutions to understand and activate our business data.  This role will serve as a trusted resource and collaborator for leaders from the key business areas and help their data driven fan engagement efforts. 
Role Responsibilities 
  • Manage the organization’s data strategy and how we leverage data to drive key initiatives to produce revenue and fan engagement 
  • Direct key predictive analytics functions, including sales forecasting, lead scoring, churn analysis, clustering and more 
  • Use analytics to collaborate with department leaders to develop strategies that develop the business 
  • Manage automation and standardization of reporting across all business verticals, including Ticketing, Premium, Corporate Partnerships, Finance, Retail, Operations, etc. 
  • Oversee sales enablement systems (e.g., Salesforce CRM, Salesforce Marketing Cloud, etc.), and the workflows between them  
  • Manage key initiatives that create growth and efficiency in ticket sales and service, including ticket pricing, lead generation, touchpoint management, etc. 
  • Manage data integrity within internal business data warehouse, Salesforce and Salesforce Marketing Cloud systems and implement structure and process improvements 
  • Manage Business Intelligence vendor relationships and identify areas where new vendors could provide additional value to the organization  
  • Mentor Business Intelligence & Analytics employees; ensure their work exceeds expectations and identify avenues to grow their careers and responsibilities 
  • Support the continuous development of business data warehouse by paving our data strategy, working with colleagues and vendors to develop ETL processes to acquire new data  
Qualifications 
  • 7-10 years professional experience in business analytics or a related field 
  • 2+ years of managerial experience and developing talent 
  • A degree in quantitative or business field, such as Mathematics, Statistics, Computer Science, or Economics 
  • Advanced knowledge of SQL and relational databases 
  • Advanced knowledge of data visualization tools such as Tableau 
  • Advanced knowledge of Excel 
  • Advanced knowledge of Python 
  • Familiarity with data modeling ETL processes  
  • Ability to think critically and find solutions to complex problems 
  • Excellent ability to translate complex analytical concepts into business terms 
  • Demonstrated ability to manage and deliver on multiple competing priorities simultaneously