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Membership Service Representative - LA Kings (El Segundo · CA)

LA Kings jobs
Sports Jobs in El Segundo · CA
Ticket Sales and Services: Ticket Sales
AEG Worldwide is the world’s leading sports and live entertainment company with operations in the following business segments:
  • AEG Facilities, which with its affiliates owns, manages or consults with more than 120 venues
  • AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
  • AEG Sports, which is the world’s largest operator of sports franchises and high-profile sporting events
  • AEG Global Partnerships, which supports each of AEG’s divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
  • AEG Real Estate, which develops major sports and entertainment districts worldwide
With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.
The Membership Service Representative is extremely proficient in customer service, retention and cross selling to current LA Kings Season Ticket Members and prospective new fans. This individual will be responsible for developing relationships with Season Ticket Members in order to maximize revenue by renewing season tickets, selling new season tickets, cross selling groups, partial plans, and single seats. New revenue and renewal goals will be set for Executive and tracked regularly.
  • Manage the day-to-day tasks of season ticket accounts by renewing and increasing account revenue; Provide highest level of service excellence; Proactively work to increase customer loyalty, renewal percentages and generate additional revenue for the Club
  • Provide prompt, thorough, and courteous responses to all inbound customer communication – phone calls, emails, mail, etc.; Respond to all Season Ticket Members needs such as customer service issues, ticket exchange and add-on requests, financial billing, and other ticketing and team-related questions
  • Conduct high numbers of service & sales calls on a daily basis; Make a minimum number of touchpoints per account per year, including arena & off-site visits; Generate new revenue through referrals, up-selling, and cross-selling; aggressive prospecting in order to generate new business relationships
  • Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date
  • Meet or exceed weekly, monthly, and annual sales goals and activity requirements   
  • Perform “game day” responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables
The Membership Service Representative must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
  • Ability to provide an outstanding level of customer service
  • Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems
  • A go-getter, with drive and initiative to succeed and develop a career in the sports and entertainment industry
  • Ability to support a team environment and adhere to departmental guidelines
  • Outstanding listening, written, and verbal communication skills, preferably in English 
  • Highly organized, resourceful, detailed-oriented, quick learner and time management skills
  • Ability to professionally communicate and interact with all levels of management
  • Ability to professionally handle highly sensitive and confidential information
  • Ability to provide sales reports and contact status back to management on a daily and weekly basis
  • Ability to thrive under a competitive sales environment
  • Ability to consistently re-prioritize based on sales needs 
  • Availability and willingness to work game nights, weekends, holidays, and select ticket sales and public relations events
  • High School Diploma or its equivalency (BA/BS Degree Preferred)
  • A minimum of 1-2 years of related work experience
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside his/her normal description

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.