Ticket Operations Intern with Vegas Golden Knights in Las Vegas · NV

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Sports Jobs in Las Vegas · NV
Internship: Internship
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Department: Ticket Operations
Job Title: Ticket Operations Intern
Hours: 40+ Hours per week
Internship Length: 2019-20 NHL Season
The Vegas Golden Knights franchise is the newest in the National Hockey League (NHL) and the first major professional sports team in the history of Las Vegas and the state of Nevada. The franchise is seeking the best and brightest candidates to join its business team. We are currently seeking candidates for the role of Ticket Operations Intern.
Internship Description:
You will be assisting the Ticket Operations department with various tasks throughout the season. You will be trained in our ticketing system (AXS) and assist in creating orders/accounts, processing payments, assist in the box office during all Vegas Golden Knights home games, and any other departmental needs. The Ticket Operations intern will also provide support for season ticket members in using their electronic tickets (Flash Seats) and provide the best level of customer service. 
  • Process tasks/orders using VGK’s designated ticketing software, AXS
  • Organize department files, archives, and key historical data
  • Work ALL home game and assist with team events as directed
  • Serve as forefront of customer experience on game days in box office and provide exemplary service
  • Maintain Ticket Operations department policies and procedures
  • Exercise confidentiality and integrity upon handling personal and financial customer information
  • Work with the department in processing full season, partial, group, and single game ticket sale and ensure delivery of tickets occur in a timely manner
  • Responsible for excellent customer Services
  • Other duties, as assigned by the Ticket Operations Department
Knowledge/Skills/Job Qualifications:
  • Understanding of ticketing system with willingness to learn intricacies of ticket operations and its respective technologies
  • Experience working with ticketing systems (AXS preferred)
  • Experience to appropriately work with and around confidential information
  • A self-starter
  • Ability to work in a dynamic; fast paced environment
  • High level of personal and professional integrity
  • Strong customer service skills
  • Proficiency in Microsoft Software (Word, PowerPoint, Excel, Outlook)
  • Willingness and ability to work long hours, including holidays and weekends as required

  • Must be pursuing a degree or have obtained a degree from an accredited college or university
  • Customer service experience
  • Ticketing experience (preferred, not required)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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