Stifel Theatre Guest Services Security with Stifel Theatre in St. Louis · MO
Stifel Theatre jobs
Sports Jobs in St. Louis · MO
Facility Operations/Event Staff: Game Day/Event Staff
Responsible for ensuring the safety and comfort for all the guests that enter the facility, while providing a positive guest experience.
· Greet all guests as they enter assignment area or through entrance.
· Assist Guest Service Hosts with taking tickets when needed.
· Practice good verbal communication and attempts to diffuse situations without force.
· If necessary, ejects guest(s) with minimum force and disruption to the event and other guests.
· Practice good radio etiquette.
· Perform visual, pat down and metal detecting searches at entrances.
· Maintain a valid St. Louis City or St. Louis County Security license at all times.
· Responsible for enforcing guest pass out procedures and monitoring outside smoking areas.
· Provide wheelchair escorts as needed.
· Perform access control by permitting only authorized person to enter an assigned area.
· Provide guests with accurate building and event information.
· Resolve basic seating issues like… relocations, duplicate tickets and ADA Seating.
· Assist with the event set including moving tables, stanchions, metal detectors and signs.
· Attend pre-event briefing.
· Maintain Stifel Theatre Conduct and Appearance Standards.
· Complete incident and ejection reports as required.
· Visually monitor guests for prohibited items and respond accordingly with guest options.
· Receive and resolve guest concerns, notify Supervisors or Management as needed.
· Seat guests as needed and requested.
· Ensure that guests are in their ticketed area, keep all aisles, portals and walkways clear.
· Respond accordingly to guest illness, guest injury or emergency procedures.
· Monitor area for policy compliance, safety concerns, and guest behavior.
· Take proactive steps to anticipate guest needs and prevent issues from escalating.
· Responsible for familiarizing themselves with all departments, building and guest polices.
· Must be familiar with building/seating layouts, restrooms and emergency exits.
· Maintain a safe and clean work environment.
· Perform all other duties as assigned.
· Must be able to lift 50lbs.