Guest Experience Safety Ambassador (Stifel Theatre) - Stifel Theatre (Saint Louis · MO)

Stifel Theatre jobs
Sports Jobs in Saint Louis · MO
Facility Operations/Event Staff: Game Day/Event Staff
Enterprise Center and Stifel Theatre are excited to bring events back to life in 2021!  We are looking for passionate, friendly, service-oriented individuals to join our team.  Our mission is to enhance the guest experience by creating a positive environment with extraordinary customer interaction and service.

 Responsibilities:
  • Facilitate good verbal communication and de-escalate situations.
  • Assist Guest Service Ambassadors with taking tickets when needed.
  • Must have professional radio etiquette.
  • Provide hospitality to guests before, during, and after events.
  • Perform visual, pat down, and metal detecting searches at entrances.
  • Must be able to provide wheelchair escort, if needed.
  • Ensure only authorized persons are entering restricted building areas.
  • Must be able to operate wheelchair/ADA lifts in buildings.
  • Familiarize yourself with building layout, departments, and policies.
  • Assist with event set up (moving tables, stanchions, metal detectors, and signs)
  • Listen and resolve guest concerns; notify leads or managers, if needed
  • Respond appropriately to guest illness, injury, or emergencies.
  •  Anticipate guest needs and prevent escalation of issues.
  • Must enjoy people and creating memorable moments. 
 
Requirements:
  • Must be able to get a valid St. Louis City/County Security License (fees paid by Venue)
  • Must be able to lift 50 lbs.
  • Must be at least 21 years of age.
  • Must be able to stand and walk for an extended period of time.

Job Questions:

  1. Are you available to work nights, weekends, and holidays?