Guest Experience Concierge (Enterprise Center) - Enterprise Center (Saint Louis · MO)

Enterprise Center jobs
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Facility Operations/Event Staff: Game Day/Event Staff
Enterprise Center and Stifel Theatre are excited to bring events back to life in 2021!  We are looking for passionate, friendly, service-oriented individuals to join our team.  Our mission is to enhance the guest experience by creating a positive environment with extraordinary customer interaction and service.

Responsibilities:
  • Provide over the top service to guests within premium areas.  
  • Scan tickets when needed for premium areas.
  • Apply and monitor wristbands for access to premium areas.
  • Check in and communicate with guests in suites.
  • Enforce company policies in a positive and professional manner.
  • Provide hospitality to guests before, during, and after events.
  • Be a resource to guests for information of Enterprise Center and Stifel Theatre. 
  • Ensure that guests are in their ticketed area and permit only authorized persons to enter assigned Premium areas.
  • Listen and resolve guest concerns; notify leads or management, if needed.
  • Respond appropriately to guest illness, injury, or emergencies.

Qualifications:
  • Must be able to familiarize yourself with building layout, all departments and guest policies.
  • Must be able to maintain a safe work environment by being proactive to solve any issues that may arise. 
  • Must be able to lift 25 lbs. 
  • Must be able to stand and walk for an extended period of time.
  • Must enjoy people and creating memorable moments. 

Job Questions:

  1. Are you available to work nights, weekends, and holidays?