Coordinator, Premium Sales & Service - St. Louis Blues (St. Louis · MO)

St. Louis Blues jobs
Sports Jobs in St. Louis · MO
Ticket Sales and Services: Hospitality Management
The following are the main objectives and goals for the Premium Sales & Service Coordinator.  The following responsibilities are not all-encompassing, but are meant to serve as a guideline for the position. 

SUMMARY
  • Reports directly to Senior Manager, Premium Service & Hospitality
  • The Premium Sales & Service Coordinator is responsible for working directly with the Premium Sales & Service team to assist in providing excellent service to our Premier season account holders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Manage and maintain an assigned premium client base, to include annually securing renewals
  • Generate new revenue from current clientele through value-added, group and suite packages, upgrades, and referrals
  • Fulfill premium client touchpoints including face-to-face visits, out of office meetings, phone calls, handwritten notes, emails, premium client and other targeted events.
  • Coordinate monthly communication to Premier Ticket Base regarding events and benefits
  • Continue to develop systems and processes to ensure seamless client support
  • Manage premium suite inventory, operating as a liaison between the Premium service team, sales team and box office
  • Coordinate suite rental information with Levy Catering and guest services team
  • Create and track suite sales and premium sales reports
  • Create and execute contracts for premium club spaces
  • Assist in planning seasonal suite holder and premium season ticket holder events
  • Work all St. Louis Blues games and select Enterprise Center/Stifel Theatre events as contact for premier clubs
  • Maintain internal information and personal data for premium clients
  • Coordinate premium space & suite maintenance issues with Building Operations
  • Other duties as assigned
REQUIREMENTS:
  • 1-2 years’ experience working in a customer service and/or sales environment
  • Strong customer service skills and ability to provide excellent customer care to both internal and external clients
  • Team Orientated – ability to work directly with premium ticketing staff to develop client relationships while helping to reach established departmental revenue targets
  • Excellent written and verbal communication skills
  • Ability to work in a professional manner at all times
  • Ability to gain knowledge of the ticket database system
  • Strong time management and organizational skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Are you able to work nights, weekends, & holidays as needed?

  2. What are your salary requirements?

  3. Are you willing to relocate at your own expense?

  4. What is your skill level with retention/customer service on a scale of 1-5 (5 being the best)?