Director, Ticket Operations with National Hockey League in New York City · NY

National Hockey League jobs
Sports Jobs in New York City · NY
Event Management: Event Operations/Management
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SUMMARY
The role of Director of Ticket Operations will collaborate with the Vice President of Ticket Operations in the successful planning and execution of ticketing for the League’s Special Events.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
The position of Director of Ticket Operations is responsible for but not limited to the following:
  • Being a direct liaison with venues and member clubs.
  • Preparing and assisting in venue scaling.
  • Financial reconciliation of ticket sales and maintenance of all auditing procedures.
  • Producing accurate reporting upon request.
  • Implementing Ticket sales plan.   
  • Executing events in non-traditional environments.
  • Overseeing box office operations on event day. 
  • Processing of all internal ticket requests.
  • Providing superior customer service to ticket patrons and other stakeholders
  • Ticket Inventory management.
  • Maintaining a high level of working knowledge of ticketing industry best practices.
  • Developing support staff.
  • Frequent Travel.
 
QUALIFICATIONS 
The ideal candidate will have a degree from a four-year college or university and have a required minimum experience of 5 years in a Ticketmaster environment. Specifically, the ideal candidate should be proficient in Archtics, Ticketmaster Host, Presence and TM One.
 They should have strong competencies in planning, project management, leadership, and organization. 

The ideal candidate will have substantial experience in a similar ticketing environment.  They must have superior interpersonal skills as it relates to co-workers and customers alike and must be detail oriented.  Candidate must have the ability to work in a fast-paced environment and multi-task while maintaining a positive attitude and workflow. The ability to work extended hours and/or weekends and travel is essential.  This position requires a logical thinker, someone able to work through unfamiliar and unique situations as well as display the discipline required for attention to detail, procedures and accuracy.
 
When applying, please be sure to include a cover letter with your salary expectations for this role.  We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted.  NO EMAILS OR PHONE CALLS PLEASE.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. How did you hear about this job?

  2. This position is located in New York City. If necessary, are you able to relocate at your own expense? (The NHL does not pay relocation expenses.)

  3. Do you have the legal right to work in the United States?

  4. What are your salary expectations for this role?

  5. Do you have at least 5 years of experience in a Ticketmaster environment? If so, where did you gain this experience?

  6. If you answered yes to the above question, please describe your experience.

  7. Do you have prior experience developing support staff? Please describe.

  8. On a scale of 1 to 5 (1 being the least) how would you rate your knowledge of Archtics?

  9. On a scale of 1 to 5 (1 being the least) how would you rate your knowledge of Ticketmaster Host?

  10. On a scale of 1 to 5 (1 being the least) how would you rate your knowledge of TM One?

  11. On a scale of 1 to 5 (1 being the least) how would you rate your knowledge of Presence?

  12. Are you willing and able to travel, both nationally and internationally, as required by the position?

  13. Are willing and able to work extended hours, weekends and/or holidays, as required by the position?

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