Account Manager, Member Services

New Jersey Devils
Newark, NJ
Ticket Sales and Services: Ticket Sales
Position Summary:
The Member Services Account Manager position is responsible to build relationships with our full season members that result in the renewal and growth of our season ticket revenue base. This is achieved through face to face interactions, consistent touchpoints, and creating unique experiences and WOW moments.
Essential Duties and Responsibilities:
  • Maximize and drive our full season membership renewal percentages year-in and year-out by providing assigned portfolio an outstanding experience via:
o   Phone calls
o   Emails
o   Game & event visits 
o   Unique WOW moments
o   Office visits
  • Generate and achieve new revenue goals through:
o   Upselling current members 
o   Additional inventory with current members 
o   Generating referrals from current members that lead to new membership, partial, group tickets or single event suites 
o   Qualifying prospects outside of the office
  • Create and build relationships with members and final decision makers to learn about their membership usage and work to achieve their desired outcome of their full season membership purchase
  • Produce creative WOW moments for members based on knowledge of their interests and membership usage that will leave a lasting impression
  • Troubleshoot issues as they arise and determine appropriate resolution for members (i.e. discretion to provide complimentary dinners, private meet and greets, etc. as necessary)
  • Attend and participate in events such as member parties/gatherings, town hall meetings, networking events, etc.
  • Execute sales through open communication with clients, office visits, game or event visits and off-site business meetings
  • Execute sales through open communication with clients, office visits, game/event visits and offsite business meetings
  • Other duties as assigned
Knowledge, Skills and Abilities:
  • Optimistic – Will bring a sunny disposition and positive attitude to work every day
  • Grit – The ability to stick with things over the long term until mastered 
  • Visionary Client Retention Mind – Will go above and beyond others when it comes to client retention and loyalty
  • Driven – Obsessed with outperforming objectives and delivering strong results
  • Creative- Can think innovatively and connect the dots - finds creative ways around tactical problems
  • Detail Oriented – Has a keen eye for detail and holds themselves and teammates accountable
  • Coachable – Willing to listen and learn from others around them - immediate implementation of tips is key
  • Adaptable – Able to roll with the punches in an industry where the only constant is change
  • 2-4 years of previous sales and/or hospitality experience preferred
  • Proficiency in Microsoft Office, Archtics and SalesForce CRM preferred
  • Bachelor’s degree required, Business or Sport Management degree preferred
  • Flexibility in working extended hours including nights, weekends, and holidays as required 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. How did you hear about this job?

  2. How many years of experience do you have in sales and/or hospitality?

  3. This position requires flexibility in working extended hours including nights, weekends, and holidays. Are you able to meet this requirement?