Ticket Operations Assistant

Nashville Predators
Nashville, TN
Ticket Operations: Ticket Operations
Job Title: Ticket Operations Assistant 
Department: Box Office
Job Reports To: Box Office Finance and Events Manager
Status: Non-exempt
 
Major Responsibilities/Activities
·        Process orders on a daily basis for Nashville Predators, CMA Music Festival, and other arena events.
·        Serve as a primary contact for processing and distributing of group tickets for Nashville Predators and other arena events.
·        Assist with account and manifest management, ticket invoicing, ticket printing and ticket distribution.
·        Act as primary person to answer phones for CMA Music Festival.
·        Assist in supervising box office on game nights, event nights, and for CMA Music Festival.
·        Prepare weekly CMA financial reports for Nissan Stadium finance staff.
·        Perform general administrative work including maintaining/organizing files, data entry, copying, filing, faxing, and mailing.
·        Responsible for ensuring quality customer service for all Bridgestone Arena patrons.
·        Assist in executing all invoicing for Nashville Predators and CMA Music Festival.
·        Responsible for balancing all daily transactions and completing a daily record sheet.
·        Assist with creating and maintaining events on both Ticketmaster.com and Account Manager.  
·        Help at the window and on the box office phones when needed.
·        Generate reports as needed.
·        Other relevant jobs as assigned by supervisor.
 
Minimum Requirements:
·          Bachelor’s degree required.
·          At least one (1) year of related experience.
·          Solid knowledge & proficiency in Microsoft Office including but not limited to Word and Excel.
·          Computerized ticketing experience (ideally Ticketmaster, Archtics, or similar systems).
·          Experience with box office finance responsibilities, supervision, ticket window sales, and ticket order processing.
·          Ability to multi-task in a fast paced environment.
·          Flexible and attentive to details.
·          Ability to work extended days, hours, evenings, weekends, and holidays.
·          Excellent organizational and planning skills.
 
Essential Physical Functions:
·        Required to work long hours on event days.
·        Ability to clearly communicate with clients and coworkers. 
·        Ability to sit for extended periods of time.
·        Ability to stand in an upright position for continuous period of time.  
·        Must have high finger dexterity.
·        Excellent speaking and listening skills, requiring the perception of speech.
·        Walking, bending, carrying of light items such as papers and office supplies, computer work, and answering phones will be required.
 
Equipment Used:
·        Ticketmaster/Archtics ticketing system.
·        General Office Equipment (i.e. PC, copier, fax machine, etc.).

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