Retail Manager - War Memorial - Incredible Ice (CORAL SPRINGS · FL)

Incredible Ice Jobs
Retail/Licensing: Retail Merchandising
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Job Title: Retail Manager
Department: War Memorial - Retail
Reports To: Retail Director
FLSA: Exempt
Employment Type: Full-Time
Location: FTL War Memorial

Organization Overview:
The Florida Panthers are a community focused organization lead by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by new General Manager Bill Zito, the Panthers are having their best season in franchise history. Off the ice, the business team is seeing growth across all key metrics including ratings, social engagement and a busy 2022 concert schedule. Meanwhile the organization is expanding outside of FLA Live Arena, and recently purchased the FTL War Memorial in Downtown Fort Lauderdale to build a new practice facility and concert venue.

Job Summary:
The Florida Panthers seek an enthusiastic, creative, dedicated and highly organized individual for the Retail Manager position at the FTL War Memorial.  This position reports directly to the Retail Director.


Essential Duties and Responsibilities:

  • Responsible for overall in venue retail at the War Memorial
  • Drives sales and initiatives
  • Utilizes reports to assist in loss prevention and reordering merchandise as sales dictate
  • Maintains pro-shop as merchandised
  • Training of all staff on business operations, skate and equipment fittings, skate sharpening and repairs
  • Responsible for the recruitment, hiring, training and management of staff
  • Oversee departmental revenue programs. Including developing and executing marketing plans, budgets
  • Coordinate and manage invoices, billing, purchasing and tracking departmental budgets
  • Maintain positive relationships with vendors and partners
  • Oversee and manage scheduling and payroll
  • Additional projects tasks and events assigned


Supervisory Responsibilities:                           

The Manager of Retail Operations will oversee all retail operations at the War Memorial Auditorium. They will lead, manage, and are accountable for implementing the business plan and maintaining the pro-shop to the high standards set forth. This includes financial goals, business operations, customer service, and staffing.  The manager will assist in operations at the Ice Den, FLA Live arena, and other business ventures as needed, and is responsible for aligning and working collaboratively with other departments.



  • Undergraduate degree in relevant field of study or equivalent combination of education and experience.
  • Expert if hockey and figure skating equipment fittings, repairs, and sharpening
  • Must be highly organized with the ability to multi-task
  • Self-starter with a high degree of enthusiasm, creative vision and ability to lead in a high-stress environment.
  • Be able to make decisions in a fast-paced atmosphere.
  • Must have strong interpersonal communication skills
  • Proficient in RPRO, MS Word, Excel, Power Point and Outlook.


Position Type/Expected Hours of Work:
This is an exempt position. Must be able to work flexible hours, nights, weekends, and holidays as needed.


At the Florida Panthers, Arena Operating Company, Panthers Ice Den, and Sanza Food Service we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business. Our approach to DE&I is focused on five key pillars: Employee Engagement; Education; Workforce Diversity, Communications, and Community Impact.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.



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