Last Updated: January 2022
Job Title: Coordinator, Guest Experience
Department: Event Services
Reports To: Manager, Guest Experience
Employment Type: Full-Time
Location: FLA Live Arena
The Florida Panthers are a community focused organization lead by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by new General Manager Bill Zito, the Panthers are off to the best start in franchise history. Off the ice, the business team is seeing growth across all key metrics including ratings, social engagement and a busy 2022 concert schedule. Meanwhile the organization is expanding outside of the FLA Live Arena and recently purchased FTL War Memorial Auditorium in Downtown Fort Lauderdale to build a new practice facility and concert venue.
The city of Fort Lauderdale continues to top one of Americas most migrated to cities in the US. The vast media market stretches from West Palm Beach to Coral Gables and welcomes millions of visitors each year.
Performs administrative functions to the department to ensure operational success at FLA Live Arena for all Events. The Guest Services Coordinator will create, develop, conduct and supervise the patron service and security staff conducted at the FLA Live Arena and is responsible for providing exceptional guest service at all FLA Live Arena Events.
This position works in an arena where the noise level is generally high, crowd traffic is heavy, temperatures are variable – often cold; lights are bright or dark with occasional exposure to flashing lights and pyrotechnics.
Position Type/Expected Hours of Work:
This is a Full-Time position. Must be able to work flexible hours including evenings, weekends and occasional holidays.
At the Florida Panthers, Arena Operating Company, Panthers Ice Den, and Sanza Food Service we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business. Our approach to DE&I is focused on five key pillars: Employee Engagement; Education; Workforce Diversity, Communications, and Community Impact.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
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