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Manager of Ticket Sales - Kansas City Mavericks (Kansas City · MO)

Kansas City Mavericks jobs
Sports Jobs in Kansas City · MO
Ticket Sales and Services: Ticket Sales
Job Description Summary:
The Manager of Ticket Sales will be responsible for the oversight and management of  sales, customer service/customer retention, and revenue generation.  This position will be expected to meet or exceed annual ticket sales goals while working closely with the Vice President of Business Operations to identify new sources of revenue.

Responsibilities/Duties:
  • Manage the recruitment, hiring, onboarding and ongoing training of ticket sales staff.   Lead sales staff by example, through proactive direction, feedback and mentoring.
  • Aggressively pursue sales opportunities, specifically with the largest B2B clients that have great potential for large ticket purchases (both in season and group tickets).  You will have a significant sales goal, but we want you to hit that goal just from working with the top companies in the market so you have time to spend mentoring, coaching, and leading the sales staff
  • Work closely with VP to establish aggressive department and individual staff goals based on past data and work with staff to plan how goals will be equaled/exceeded.
  • Work directly with the Director of Ticket Operations to come up with a strategy for renewals, single game on sale, and other sales campaigns.  
  • Create, develop, and implement sales campaigns as it relates to season tickets, partial ticket plans, groups, promotional ticket packages and theme nights.  Work with Director of Marketing on the communication of these sales campaigns to the marketplace including collateral materials, advertising, website, etc.
  • Responsible for ensuring sales staff are actively updating their pipeline with outbound calls, in-person meetings, prospecting new leads and leveraging current clients for referrals.  Make it a prerogative to go with staff on meetings with prospects regularly (especially with less-experienced reps).
  • Develop a high energy, internal culture of top class customer service, accountability, not being satisfied with the status quo and taking pride in the quality of work.  
  • Game day responsibilities:  interact with fans with a focus on customer service and gaining a better understanding of the fan base, meet with your own clients to ensure their satisfaction, and assist with other related tasks.
  • Work with Community Relations Manager to coordinate staff presence at applicable community relations/grassroots events.
  • Utilize Ticketmaster & Archtics to ensure ticketing best practices and maximize operational efficiencies.   
  • Build discounts, offers, and promo codes.
  • Create working relationships with season ticket holders and assist with related requests and issues.          
  • Performs other related duties as assigned.

Qualifications:
  • Experience managing and mentoring a sales staff
  • Positive attitude
  • Proven track record of meeting/exceeding sales goals
  • Organized, energetic individual capable of working effectively in a high-pressure, fast-paced environment.
  • Strong organizational skills, written & oral communication skills
  • Ultimate Team Player – enthusiastic about helping others
  • Desire to be GREAT – not willing to settle for average

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.