Ticket Seller with Kalamazoo Wings in Kalamazoo · MI

Kalamazoo Wings jobs
Sports Jobs in Kalamazoo · MI
Ticket Sales and Services: Ticket Sales
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

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What You’ll Be Doing

Ticket agents assist guests in finding the best fit seats for the event, managing a cash drawer and processing credit card payments, providing guests with information about all upcoming events, all while providing world class customer service. Events usually take place from September until April, but some exceptions may occur. Ticket agents will work from 10 to 20 hours weekly depending on the amount of events in the venue.* Most events take place during the evenings and on weekends. Ticket office is open and staffed Monday to Friday regularly and open additional weekend hours for events. 
  • Greet and assists all guests at the ticket office windows
  • Sell tickets for all events at the venue
  • Distribute will call tickets in advance of an event and the day of
  • Assist guests in redemption of promotional tickets (vouchers, flex tickets, etc)
  • Collect monies and process payments for all ticket sales
  • Ability to reconcile cash monies at the end of each shift
  • Provide guests information on entrances, parking, and all necessary items for an event
  • Maintain order and ensure adherence to safety rules and policies
  • Settle seating disputes or help solve other guest concerns
  • Become knowledgeable with all seating charts and pricing
  • Answer phones and process orders accurately over the phone

What You Need for this Position

  • Must be able to work 80% of all games and events
  • Work well in high stress environments while providing excellent customer service
  • Cash handling experience is preferred
  • Ability to use internet explorer efficiently as a browser for ticket sales 
  • High School Diploma or equivalent preferred
  • Attention to detail and accuracy
  • Ability to work independently and in a team setting
  • Must be proactive and take pride in keeping busy
  • Excellent verbal and written communication

What's in it for You

  • 401k with contribution match (Full-Time option)
  • Medical/Dental/Vision  (Full-Time option)
  • Health and Wellness reimbursement
  • 10% Discount on GHG outlets
  • Complimentary Meal Break
  • Discounted Hotel Rates

Job Questions:

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