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ECHL Careers

Box Office Associate - Kalamazoo Wings (Kalamazoo · MI)

Kalamazoo Wings jobs
Sports Jobs in Kalamazoo · MI
Ticket Operations: Box Office/Mutuel Clerk
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

Top Reasons to Work With GHG

  • We are one of the Nation's 101 Best and Brightest Companies to work for
  • You’ll have the opportunity to work with a team that is fun, high-energy, and passionate 
  • You will utilize your skills and experience at amazing venue!

What You’ll Be Doing
  • Processing all types of ticket orders placed for the Event Center including over the phone, in person, mail, and group orders.
  • Maintaining exceptional levels of customer service and relations.
  • Providing detailed information to patrons concerning hockey games, special events, and general facility facts.
  • Answering customer inquiries and mailing appropriate information as requested
  • Becoming an expert at the Etix ticket platform and all Wings Event Center policies and procedures.
  • Attending all staff meetings and trainings.
  • Becoming familiar with necessary reports: Injury Reports, Customer Complaints, Incident Reports, etc.

What You Need for this Position

  • Excellent skills in customer relations, communications and problem solving
  • Cash handling experience
  • Sales and customer service experience preferred
  • Ability to work flexible hours and weekends
  • Able to sit or stand for long periods of time, up to 8 hours or more
  • Able to stoop and bend
  • Occasionally able to lift up to 40 pounds
  • Able to comply with safety standards

What's in it for You
  • 401k with contribution match (Full-Time option)
  • Medical/Dental/Vision  (Full-Time option)
  • Health and Wellness reimbursement
  • 10% Discount on GHG outlets
  • Complimentary Meal Break
  • Discounted Hotel Rates