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Manager, Retail Operations - Community First Igloo (Jacksonville · FL)

Community First Igloo jobs
Sports Jobs in Jacksonville · FL
Retail/Licensing: Retail Merchandising
Scope and Nature of Role
The Retail Manager leads all daily retail operations, is responsible for the overall
profitability of the store and maintaining exceptional customer service standards. The Retail Manager will develop and implement sales strategies, set performance goals, merchandise inventory, maintain an organized sales floor and hire sales and service staff.

  • Develop and provide managerial oversight for all operational functions within the retail store including reaching sales goals, hiring and developing staff and establishing processes and procedures 
  • Continually monitor product sales and inventory trends to identify opportunities and ensure profitability. 
  • Establish and maintain effective relationships with customers by ensuring exceptional associate engagement and service levels 
  • Implement sharpening and repair processes and ensure all safety procedures are followed
  • Create and execute retail pricing and promotion strategies that stimulate product sell through.
  • Plan and execute promotional sales, vendor demo events and related marketing campaigns 
  • Develop loyalty program to maintain existing customer base and attract new customers
Product Management
  • Works with VP of Merchandising to maintaining inventory levels, inventory turn targets and maintaining average profit margin - including management of markdowns and promotions. 
  • Oversees inventory flow including receiving, creating visual displays and maintaining an attractive, organized and orderly sales floor and storage area 
  • Monitors, orders and manages the availability of standard inventory items 
  • Follows standard operating procedures for rotating inventory counts and maintains proper inventory levels following open to buy guidelines provided by the VP of Merchandising 
Human Resources and Personnel 
  • Oversees the hiring, training and scheduling of all retail sales and service associates 
  • Communicate goals and expectations to ensure consistency within staff 
  • Develop weekly staff schedule against demand levels as dictated by program and facility schedule 
  • Provides guidance and direction to retail staff, including providing ongoing training, setting performance standards and monitoring performance regularly and through annual performance reviews 
  • Schedules product knowledge training sessions with sales reps on a regular basis and develops incentive programs for staff 
  • Displays leadership by exemplifying excellent customer service and creating a positive atmosphere for both guests and staff 
  • Ensure payroll levels are within projected guidelines 
  • Bachelor’s degree in a related field or equivalent experience with a minimum of 5 years of management experience in retail operations 
  • 2+ years working in sports retail; hockey/skating highly preferred 
  • High level of hockey equipment knowledge and passion for hockey and/or figure skating 
  • Experience leading, mentoring and developing team members 
  • Attention to detail 
  • Excellent written and verbal communication skills 
  • Excellence working with retail POS systems 
  • Solid organizational skills with the ability to handle multiple projects at one time 
  • Strong working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, etc.) 
  • Ability to work a flexible schedule including, nights, weekends and holidays 
  • Ability to work for long periods of time while standing and lift up to 50 pounds 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.