Fifth Third Arena

Fifth Third Arena

Part-Time Customer Service Associate

Fifth Third Arena - Part Time
Chicago · IL
Facility Operations/Event Staff: Event Guest Relations
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Job Title: Part-Time Customer Service Associate

# Direct Reports: 0


What It’s Like Working Here:

The Fifth Third Arena, Blackhawk Community Ice Rink, LLC., located just two blocks south of the United Center, promotes a fun, engaging, fast-paced and collaborative atmosphere while promoting a welcoming environment for members of the community, customers and employees.  Our commitment to curating an environment where all individuals feel empowered to bring their best self to work each day can be seen throughout our organization.  Whether you are a job seeker looking to join the organization, a current member of our amazing team, or someone looking to help support our mission, our goal is the same – to reimagine the potential of hockey through memorable, inclusive experiences.  

The Fifth Third Arena is not only the practice home of the Chicago Blackhawks, but also a community rink that hosts youth teams, high school hockey clubs, adult leagues, public skating, community programs and more on the ice.  Off the ice, the facility boasts a variety of off-ice spaces to host parties, events, or corporate outings.  The rink is always “buzzing” with lots of energy and activity! 

What You’ll Do:    

This Customer Service Associate is responsible for performing the daily activities required to operate the Fifth Third Arena, including all aspects of cash handling, special events, and support of on-ice programming. This position will also serve as a front desk attendant and assist with public skate sessions. This position must provide the highest level of customer service to all clients of the facility.

How You’ll Contribute:    

  • Effectively use Facility registration software.
  • Assist with facility duties such as skate shop, event attendant, scorekeeping, and cashier.
  • Responsible for front desk duties including, assisting customers and processing transactions.
  • Responsible for keeping all areas of the facility clean and organized.
  • Maintaining a professional and organized demeanor when dealing with both internal and external guests and coworkers to provide the highest level of customer service.
  • Adhere to all policies and procedures to ensure a safe work environment. 
  • Properly report and document incidents.
  • Maintain an excellent working knowledge of Fifth Third Arena operations as a whole.
  • Assist and support program coordinators with on-ice and off-ice programming.
  • Ensures a safe and enjoyable environment as a public skate guard.
  • Serves as host for space rentals, tournaments, and special events.
  • Stage/Breakdown facility for events which includes moving tables, chairs, and other furniture.

What You Bring to the Table:    

  • High School degree or equivalent experience preferred.  
  • Preferred 1-year ice rink operations/hockey experience.
  • Must be able to lift 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 20 lbs.
  • Experience using registration/facility/point of sale software preferred.
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective facility operations and programs. 
  • Roles do not require skating ability, except for skate guard.
  • CPR Certification or will be trained.

About Us:    

The Fifth Third Arena, Blackhawk Community Ice Rink, LLC, first opened its doors in November 2017 with a focus on ensuring the Chicago Blackhawks’ needs were met through equipment storage space, training rooms, a player’s lounge, weight room, two NHL-size ice rinks, and many other state-of-the-art amenities. The Fifth Third Arena Team is also passionately dedicated to giving back to the local community by providing access to multipurpose rooms, event spaces, program registrations, and drop-In admissions.

Furthering the Chicago Blackhawks mission to Reimagine the Potential of Hockey, the Fifth Third Arena is home year-round to hockey players of all ages and skill levels. They host annual Summer Hockey Camps, Learn to Skate lessons, Adult/Youth/AA Hockey Clubs, Rat Hockey, and many other options to make the Fifth Third Arena a one stop shop for every current OR future hockey player in Chicago.

The Fifth Third Arena, Blackhawk Community Ice Rink, LLC, is an equal opportunity employer that values diversity at all levels.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.