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US Open Ticket Office Client Services Representatives (Seasonal) - USTA Billie Jean King National Tennis Center (Queens · NY)

USTA Billie Jean King National Tennis Center jobs
Sports Jobs in Queens · NY
Ticket Operations: Ticket Operations
It takes the most talented people to put on the world’s greatest tennis event.  The US Open Tennis Championships are the highest-attended annual sporting event in the world.  Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe.  Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage.  With more than 720,000 visitors, 100 million television viewers in the U.S. and 64 million online visitors, why not come and enjoy the thrill and excitement of working with our team? 
  • Provide customer service and enhance the USTA's image by following customer service policies and procedures
  • Respond to ticket orders, general customer inquiries, invoice questions, and customer complaints by phone, email and chat
  • Respond to inquiries by researching and resolving problems related to transactions handled by the Ticket Office
  • Provide all guests with ticket package information, offers, and upgrades
  • Handle customer inquiries and criticism by telephone and in person
  • Assist Ticket Staff with various projects including tracking and reporting of ticket sales and/or availability
  • Perform general clerical duties, data entry, filing, faxing, and other duties as assigned

  • Must have the ability to learn quickly and work efficiently and computer proficient to access/update customer records
  • Knowledge of Ticketmaster Archtics (or similar ticketing system), Google Suite and Microsoft Word, Excel and PowerPoint
  • Must maintain a positive, outgoing demeanor, adhering to the core expectations of our team at all times and possess ability to work as part of a team and get along with coworkers
  • Must be available to work for the full duration of the US Open tournament, including nights, and weekends and available to work 12+ hour shifts
  • Must be able to remain calm and focused in a fast-paced environment and during stressful situations
  • Previous experience working in sales or in a call center (preferred)
  • Experience working in a ticket office for major sporting event, team or venue (preferred)
  • Must arrive for shift on time, neatly groomed, and in a clean, pressed, well-maintained uniform
  • Must be willing to work outdoors in various weather conditions
  • Must be personable and proactive in providing assistance to all guests with the highest level of customer service
  • Must have excellent communication skills with thorough understanding of written and spoken English
  • Bilingual a plus, but not necessary

Job Questions:

  1. Are you authorized to work in the United States?