Cincinnati - Western and Southern Open

Cincinnati - Western and Southern Open

2023 TICKET OFFICE - TOURNAMENT WEEK VOLUNTEER INTERNSHIP - Cincinnati Tennis LLC dba Western & Southern Open (Mason · OH)

Cincinnati Tennis LLC dba Western & Southern Open Jobs
Jobs in Mason · OH
Ticket Operations: Ticket Operations
 Description: Rare internship opportunity to assist in running one of the world’s premier tennis events.  Each intern is given enormous responsibility which offers great preparation and experience for future endeavors.  This internship offers training in advanced techniques utilizing the Ticketmaster/Archtics software, used by most professional sports organizations across the country.

Location:  Tournament site: 5460 Courseview Dr. Mason, OH 45040
Dates:  Interns will be asked to work the week of the tournament, along with attending one two hour training session either Aug. 10 or 11.  Tournament dates – August 12 - 20, 2023

Qualifications and Responsibilities: 
  • Willingness, with a smile, to do whatever it takes to run the very best tournaments possible.  
  • This Intern team will be trained on Ticketmaster/Archtics software (including mobile ticketing) and will be responsible for all aspects of tournament patron relations, including processing patron ticket purchases in person at the ticket sales windows during the event, assisting patrons at gate entrances with any general ticketing or mobile/technical ticketing issues, and providing technical support at all ticket entrances.  
  • The ability to communicate via phone and in person in a professional manner.   Basic computer skills, attention to detail 
  • Basic accounting skills, as interns are responsible for balancing ticket sales/income each day (retail experience helpful) 

Normal Hours:  During the tournament, the ticket office is open from 8am-9pm each day; with a future sales window inside the gates being open from noon-evening match conclusion (approximately 10pm).  Daily shifts are expected but the tournament is able to adjust for work/school obligations.
Dress: The tournament will provide a 2-tournament logo polo shirts and cap.  Interns must provide their own navy, white or khaki shorts, skirt, or slacks to compliment the uniform.  Parking in a private lot also included.   These internships are unpaid/volunteer positions.   

Volunteer Benefits:  Volunteering has it's benefits that include some of the following.
  •   Tournament credential with access to the Volunteer Lounge including lite snacks and drinks.
  • complimentary parking in a dedicated lot.
  • Free tickets to a select group of sessions
  • Meal allowance benefit loaded onto the credential volunteer badge
  • Tournament items.
 Contact: Laurie Mowchan, Senior Manager, Ticket Services and Operations – [email protected] Ryan Henderson, Ticket Operations Manager – [email protected] 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Will you be able to provide your own transportation to and from the stadium?

  2. Do you have local housing available in or near Cincinnati?

  3. If no, would you be able to secure housing for the duration of the internship?

  4. Will this internship be used to fulfill any school requirement?