USTA/ATP/WTA Tennis Jobs

2016 Volunteer / Special Events / F& B Intern

Western & Southern Open
Mason, OH
Internship: Internship

Note: this job is closed to new applications.


Volunteer Assistant / Special Events/ F& B Intern

Reports to:

Director Volunteer & Intern Services

Location and Timeframe:

Tournament Site: 5460 Courseview Dr.,  Mason, OH 45040

July 18 - August 21, 2016


  • Seeking strong communicator – both written and oral
  • Strong organizational skills
  • Must have good computer skills – comfortable working with excel worksheets
  • Must be able to work with all types and ages of individuals
  • Must be able to multitask  and work independently

Position Overview:

This internship provides you with the opportunity to work for one of the largest and most prestigious professional tennis tournaments in the world.  This is a chance to learn the inner workings of this event and to view the tournament from numerous areas through the 33 different volunteer committees that you will work with.

This internship is one of a customer service specialist, and requires the ability to communicate with all types of personalities and ages of volunteers.  The successful candidate will need to show initiative and be able to assess situations, be creative in developing a solution and follow through to completion.  This candidate must always be positive in their approach to motivate and support the tournament’s volunteer team (1300) to provide the patrons at our event with the best possible experience.

Internship Duties (May include but not limited to the following):

  • Learn the volunteer registration system (Trust Event Solutions) and help with the registration process and committee assignments for over 1300+ volunteers.
  • Provide prompt and clear communication with potential and past volunteers.
  • Coordinate and communicate with the 62 volunteer committee chairpersons. 
  • Work directly with the Food & Beverage Committee to monitor food inventories and help with distribution of goods to various areas of the tournament.  Update excel document with distribution amounts.  Be the primary support to the Chairperson of the F & B Committee.  This responsibility does include some lifting of product.
    •  F & B - Prepare document highlighting special event responsibilities (i.e. Kid’s Day, High School Day, VIP, Pro Am events…) and follow through with execution.
  • All interns assist with the answering of the phone at the downtown tournament office and take ticket orders.
  • Help with the set-up of the Volunteer Office at the tournament site.
  • Staff the Volunteer Office during the event.
  • Learn the credentialing software, Archtics and help to create the volunteer credentials.
  • Assist in preparing materials for volunteer use during the tournament.
  • Help with the assembly of the volunteer uniform packets.
  • Gather information and prepare the Volunteer Benefit Level binder and monitor awards earned by volunteers.
  • Assist with the planning and execution of the Volunteer Party (credential and uniform distribution to over 800 volunteers).  Help to train those working this event (other tournament interns and volunteers).
  • Manage and post daily communications in the Volunteer Lounge during the tournament.
  • Set up and manage the daily volunteer raffles.
  • Pull various volunteer reports through Archtics and Trust Event Solutions (volunteer systems).
  • Ability to work independently and stay productive.
  • Take tournament apparel inventories towards the end of the tournament.
  • Patience and a pleasant speaking voice to accept phone calls and in working with volunteers on site during the tournament.
  • Willingness, with a smile, to do whatever it takes to run the very best sporting event possible.

Job Questions:

  1. How did you hear about this job?

  2. Do you have local housing available in or near Cincinnati?

  3. If no, would you be able to secure housing for the duration of the internship?

  4. Do you have your own transportation?

  5. Are you available to work until August 21, 2016 the last day of the touranment?

  6. Will this internship be used to fulfill any school requirement?