Texans Luxe Partnership Services Representative - Houston Texans (Houston · TX)

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Ticket Sales and Services: Client Relations/Customer Service
The Houston Texans are committed to moving the organization in a new and innovative direction. Our 2021-2022 theme is WE RISE TOGETHER. This theme speaks to our commitment to elevate everything we do and to build from our strong foundation.  It is about our energy, our drive and our belief that we can elevate our performance no matter the obstacles. How we rise together will help to reignite not only our passions but those of our fans. Together we work to rise-up every aspect of our organization. It’s about our unwavering commit to each other and a recognition that we can win by working together, combining our passion and our talents. Together we will work to WIN EVERY DAY.

The Houston Texans are in a season of growth and are seeking an individual for the position of Texans Luxe Partnership Services Representative.  
The Texans Luxe Partnership Services Representative plays an integral role in ensuring a high level of service, experience, and overall satisfaction for Texans Luxe members.
Our Three Imperatives:
1. Win Championships
2. Create Memorable Experiences                                                                         
3. Do Great Things in Houston
Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.

Basic Function: Support the Texans Luxe department for administrative and service-related activities, including Lone Star Sports and Entertainment (”LSSE”) events. The representative will also support Texans Luxe events to drive member satisfaction/value.
Duties & Responsibilities: 
Provide support to the Senior Director of Texans Luxe Partnership Services with duties to include, but not limited to, the following.

  • Manage West Side Accounts by developing/strengthening relationships with Primary contacts and Administrators through “Why” meetings and day-to-day communication/contact, as well as assisting with renewals.
  • Archtics ticketing system management.
  • CRM account management.
  • Facilitate sales to service transitions.
  • Suite artwork/branding management.
  • Conduct and review post-game surveys.
  • Assume lead administrator role for internal systems including Archtics, CRM (Contracts and Eloqua), and suite agreement files in Laserfiche.
  • Provide gameday support to the Senior Director of Partnership Services to include, but not limited to, gameday preparation activities/tasks, concierge staff management, pre-game sampling/experiences, etc.
  • Oversee Sideline Seats and hospitality area to achieve high satisfaction rates for Texans Luxe members.
  • Assist with Luxe events and gifting, where necessary.
  • Provide support for all LSSE events with duties to include, but not be limited to, Archtics ticket system management and event day services.  
  • Oversee autographed items and gift inventory/requests.
  • Respond to emails/phone calls and perform other customer service functions to ensure effective handling of all Texans Luxe service issues.
  • Assist in various other duties as may be assigned from time-to-time by the Senior Director of Texans Luxe Partnership Services or the Vice President, Texans Luxe.
  • Position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.
Travel requirements: Occasional local travel associated with client events.

Educational Requirements: 
  • Bachelor’s degree from a four-year accredited college or university, required.
  • Minimum of 2-3 years of working experience in premium sport ticketing product customer service field required, preferably suite service.
  • Minimum of 2-3 years of experience front-facing high-end clientele.

Title:  Texans Luxe Partnership Services Representative
FLSA Status:  Non-Exempt
Department:  Texans Luxe  
Reports to:  Senior Director of Texans Luxe Partnership Services   

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.
The Houston Texans organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. Do you have a minimum of 2-3 years working experience in sports in a premium seating service position. preferably suite service?

  2. Do you have a minimum of 2-3 years of experience front-facing C-Level or high end clientele?

  3. Are you proficient in the use of CRM or a comparable account management system? If so, which system?

  4. Are you proficient in the use of Archtics or a comparable ticket management system?If so, which system?