2022 Gameday - Welcome to Gameday Ambassador (Ticket Scanner) - Houston Texans (Houston · TX)

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Facility Operations/Event Staff: Game Day/Event Staff
Do you have a passion for providing great customer service? The Houston Texans are looking for Welcome to Gameday Ambassadors to join our team on a seasonal basis! The individual must subscribe to the Club’s core ideals such as character, hard work, discipline and teamwork. The position requires someone with excellent customer service skills to assist guests with accessing, transferring, and accepting tickets via mobile ticketing prior to entering the NRG Stadium. 
Our Texans Teammate Habits:
Dedication to the team
Be adaptable
Passion for work 
Win with integrity
Own the outcome 
Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.
Duties & Responsibilities: 
  • Utilize assigned ticket scanning device to scan all ticket types 
  • Address Digital Ticketing customer service matters at NRG Stadium gates at Houston Texans (“Club”) and LSSE gamedays.
  • Demonstrate exceptional customer service and patience will all guests
  • Assist the Ticket Operations Representative or Senior Director of Ticket Services with Box Office matters or other various tasks that arise.

Skills Required: 
  • Strong organizational and time management skills.
  • Effective verbal, written and interpersonal communications.
  •  Ability to provide outstanding customer service and to build strong relationships with clients. 
  • Ability to self-motivate and work independently.
  • Ability to act proactively & adapt in a fast-paced environment   
  • Ability to maintain confidential and/or proprietary information.
  •  Ability to learn new technological systems and procedures quickly 
  • Proficiency in use of Microsoft Office software applications.
  • Basic understanding of both iPhone and Android cellular phone equipment functions.
  •  Ability to project a professional demeanor and appearance at all times.
  • Job requires walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park, as may be assigned.

Travel requirements: None.
Position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and/or various other Club premises in NRG Park as may be assigned and not in a telecommuting manner.
Educational Requirements: 
  • High School Diploma required.
  • Bachelor’s degree, or in pursuit of, from a four-year accredited college or university preferred.
  •  Customer service experience preferred.

Title:  Welcome to Gameday Ambassador
FLSA Status:  Non-exempt
Department:  Ticketing
Reports to:  Senior Director of Ticket Services  
Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Does your schedule allow you to commit to all 15 Houston Texans and LSSE home games during the 2022 season? (Yes/No) If no, why not?

  2. Would you be comfortable working in an outdoor climate? (Yes/No)

  3. Are you ok with being compensated a non-negotiable rate of $10.00/hour?