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Title: Tour Guide, Allegiant Stadium

Department: Allegiant Stadium Tours and Group Sales

Classification: Non-Exempt

Position Type: Part-time, hourly

Reports To: Supervisor, Allegiant Stadium Tour Operations

Company: StadCo

Location: Las Vegas, NV

About the Position

Built upon our storied legacy, we win on and off the field by intentionally uniting our players, alumni, teammates, and guests. We strive to create meaningful relationships and deliver a world class experience in all interactions. It is our shared responsibility to ensure that the greatness of the Raiders is in its future.

The Las Vegas Raiders and Allegiant Stadium are seeking a talented, passionate, and professional individual to join our newly formed Allegiant Stadium Tours team. The Tour Guide, Allegiant Stadium (“Guide”) is a knowledgeable performer who is eager to share Raiders stories and information. The Guide is responsible for educating, hosting, and leading the overall experience of (up to 25) guests on Allegiant Stadium Guided Tours.

Duties/Responsibilities:

Provide a consistent level of premium service and promotion of Raiders fandom
Share the story of the Raiders through informative facts, engaging content, open discussions, and world-class storytelling
Escort tour guests around Allegiant Stadium, following a predetermined itinerary
Confidently speak in front of large visitor groups, describe points of interest, and respond to questions
Aid in the build out and development of a first-class attractions business
Monitor visitors' activities to ensure compliance with establishment or tour regulations, safety practices and designated areas
Participate in on-going Tour Guide training and development provided by the leadership team
Contribute to the development and maintenance of a positive, productive culture while also leading by example
Support and offer contributions to management regarding strategy and initiatives
Provide prompt, accurate and professional customer service to all guests in alignment with the overall Allegiant Stadium hospitality program
Adjust itinerary to accommodate needs of tour participants regarding restroom breaks and hydration needs; advise the Supervisor if further accommodations may need to be made to meet the needs of the tour group
Work with the Tour Operations Attendants to ensure assistance for guests with special requirements or ADA needs
Collaborate with the Tour Operations Attendant to summon maintenance and security support as necessary
Maintain working knowledge of the Las Vegas Raiders, Allegiant Stadium Tour program and ticketed event programming
Ensure compliance with federal, state, and local laws
Ensure compliance with Health and Safety laws and standards
Perform duties of ticketing, check-in, dispatch, and/or Tour Operations Attendant as needed
Perform a variety of administrative tasks to support the management team
Build relationships to promote repeat business opportunities
Other duties as assigned

Qualifications:

Experience as a tour guide, public speaker, actor/performer, or salesperson preferred
Ability to memorize and recite scripts, information, and stories
Ability to quickly build rapport with tour group members
Enthusiasm for and thorough knowledge of the Raiders and the sport of football
Knowledge of principles and processes for providing customer and personal services
Quickly learns new information
Excellent verbal communication skills
Terrific attitude and willingness to collaborate as part of a team
Alert, confident, outgoing, friendly, helpful, and able to easily engage with people
Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays, interruptions, and unexpected events
Ability to maintain high levels of friendliness, productivity, and effectiveness under pressure
Must be available to work non-traditional hours in non-traditional environments including nights, weekends, and holidays
Organized, with excellent attention to detail
Welcomes opportunities to improve and develop professional skill set
Basic computer skills required
Punctual and reliable
Fluency in a second language a plus (Preferably - Mandarin/Spanish)

Physical Aspects of Position (includes but are not limited to):

Frequent walking, standing for long periods of time, and stair climbing
Occasional bending, kneeling, pushing, pulling
Working in all types of weather conditions

The Las Vegas Raiders provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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